We are looking for an experienced MCA Collections Specialist to join our team. The ideal candidate has hands-on experience collecting on Merchant Cash Advances (MCAs) and understands how to work with merchants who have fallen behind or stopped making payments.
This is a high-activity collections position requiring strong communication skills, persistence, and a solid understanding of MCA collections and UCC filings.
Responsibilities
- Contact merchants by phone, SMS, and email regarding delinquent MCA payments.
- Make high-volume cold calls to merchants who have stopped or fallen behind on payments.
- Work directly with merchants to understand their situation and negotiate payment arrangements to bring accounts current.
- Follow up consistently with merchants who make promises to pay.
- Understand and work with UCC filings and the collections process.
- Send appropriate UCC-related notices and communications in accordance with company procedures and applicable law.
- Locate and communicate with merchants who are difficult to reach.
- Negotiate settlements, repayment plans, and payment reinstatement arrangements within company guidelines.
- Maintain detailed records of merchant communications, payment commitments, and account activity.
- Work closely with management and legal/operations teams on escalated accounts.
- Identify merchants who can be successfully brought back onto regular payments and prioritize accounts accordingly.
Requirements
- 1+ years of MCA collections experience preferred.
- To Apply:
Please submit your resume and a brief description of your MCA collections experience, including the types of accounts you have handled and your experience getting merchants back onto payments. - Must have a strong understanding of Merchant Cash Advances, UCC filings, defaults, and payment collections.
- Proven experience cold calling merchants and successfully getting delinquent accounts back on payment.
- Strong negotiation and objection-handling skills.
- Comfortable making a high volume of calls every day.
- Experience communicating through phone, SMS, and email.
- Persistent, confident, and professional when dealing with difficult merchants.
- Ability to work independently and manage a large portfolio of accounts.
- Strong organizational and follow-up skills.
- Experience with a CRM, dialer, or collections management system is a plus.
Benefits
Competitive base salary + performance-based bonuses/commissions.
Compensation will be based on experience and collections performance.