Department: Operations Job Description: JOB SUMMARY: We are seeking to hire a Service Support Specialist , a role that is responsible will be responsible for securing enough capacity for booked freight using company assets and alternative modes of transportation (rail, over the road), as well as scheduling, relaying, and resolving problems for drivers, contractors, and/or carriers on a national level. Our National Logistics Capacity Planner are educators and problem-solvers. They are at the center of an unpredictable, deadline-driven environment and can think on their feet in both a detailed and big-picture scale. If you enjoy uncovering those hard-to-find solutions (and back-up solutions) within large sets of data, then this is the job for you. Please note, this is a 7/7 schedule: Tuesday-Monday 6:00pm-7:00am. JOB DESCRIPTION: Key Responsibilities: Professional internal and external communication with drivers via phone calls and system messages Planning loads for assigned market areas and/or customer accounts Pairing trucks that are empty and/or unloading soon with freight needing to be picked up, and confirm assignments with drivers Balancing and maintaining trailer pool inventory by routing outbound drivers in surplus regions to deficit areas with surging coverage needs Load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems typically include truck mechanical problems, traffic or weather issues, or customer directed shipment changes Generating regular and ad-hoc reporting as required QUALIFICATIONS: Minimum Qualifications: Strong computer skills in a Windows environment, including Outlook, Excel, and Word Transportation/Logistics experience Ability to handle high volumes of inbound email Effective presentation skills Preferred Qualifications: Bachelor’s degree from an accredited university Knowledge of time/distance geography Some familiarity with AS/400 operating system Capable of working in a demanding, deadline-driven environment with competing priorities and a focus on delivering projected results Well organized and communicative with a high degree of initiative and independent execution Medical, Vision, Dental, Supplemental, Life Insurances available + 401(k) retirement plan and quarterly match. Workshift: Education: In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status. ABOUT US: Stevens Transport, North Americas Premier Refrigerated Transportation Company, resides in the heart of Dallas, Texas. Servicing a prestigious list of Fortune 500 companies, Stevens specializes in transporting time-sensitive, temperature-controlled, and dry-expedited commodities across the United States, Canada and Mexico. For over 40 years, Stevens has been recognized as an industry leader in the Logistics and Supply Chain arena offering multi-modal transportation solutions and has never had a layoff. WHY STEVENS TRANSPORT: Family is a top priority at Stevens and those values are integrated into everything we do, every day. We understand that the most important “assets” are the people that support our continuous growth and success. From competitive salary and benefits packages, to defined career paths and growth opportunities, we take care of our people and take great pride in our efforts to build and sustain an inclusive workplace for all employees. WHAT ARE WE LOOKING FOR: Stevens welcomes high-energy, forward-thinking individuals from all backgrounds and experience levels. We offer a wide variety of opportunities across all departments and divisions. If you are looking for a rewarding career with a debt-free transportation and logistics conglomerate, come join the over 750 corporate family members.

Support Specialist - Extended (7/7).

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