Hallson Hospitality Co. manages 150+ short-term rental properties across Nashville. Our guest experience depends on things happening on the ground, not just on a screen. The Property Operations Runner is that on-the-ground presence: the person who shows up with a trunk full of supplies, shops for and stocks a fridge before check-in, remakes a bed after a late cancellation, sets up a surprise for a guest's celebration, and handles whatever last-minute request keeps a property guest-ready.
This role reports into Operations and works closely with the Guest Experience and Cleaning Vendor Coordination teams to keep properties turnover-ready and guests taken care of in real time.
Requirements
- Reliable transportation and a valid driver's license
- Comfortable working independently with minimal supervision once given a task list
- Strong sense of urgency and follow-through — guests are often waiting
- Physically able to lift and carry supplies, linens, and small furniture items
- Organized and detail-oriented — small misses (wrong fridge item, unmade bed) affect guest reviews
- Comfortable communicating with guests directly and professionally via text message
- Familiar with, or willing to learn, Nashville neighborhoods and traffic patterns
- Comfortable using a phone for task management, photo documentation, and quick communication
- Prior experience in hospitality, delivery, property services, grocery shopping/errand services, or a similar hands-on role is a plus, but not required
What You'll Do
Fridge Stocking & Fill-Your-Fridge Requests
- Receive grocery lists from the Guest Experience team for guest fill-your-fridge requests
- Personally shop for all listed items, sourcing substitutions when something is unavailable
- Communicate directly with guests by text message to confirm any replacement items or substitutions
- Stock the home according to the guest's order and each property's standard supply list
- Submit final receipts to the Guest Experience team so the guest can be accurately charged
Guest Celebrations & Service Recovery
- Set up celebrations for guests ahead of arrival, such as balloons and a cake staged in the home
- Deliver treats like cupcakes, doughnuts, or cookies for service recovery moments
General Restocking & In-Stay Support
- Stock and restock guest fridges and welcome amenities ahead of check-in, following each property's standard supply list
- Deliver items to guests during their stay: replacement linens, extra toiletries, chargers, cribs, or anything flagged by Guest Experience
- Remake beds, tidy up, or handle light touch-ups between cleanings when a property needs a quick reset
Operational Support
- Pick up and drop off supplies between properties, storage units, and vendors
- Respond to same-day or next-hour requests from Operations, GX, or the Cleaning Vendor Coordinator
- Report property condition issues, maintenance needs, or missing items back to the team
- Keep a personal vehicle stocked and organized with core supplies to minimize response time
- Follow property access protocols (lockboxes, smart locks) accurately and securely