Synopsis of the role The primary function of this role is to identify, review, assess and mitigate the potential risk associated with new credit applications and/or existing accounts. This role would partner closely with the client directly, and equally with internal fraud and business consultants, product managers, operations partners, and senior leadership. What you’ll do Investigate fraud alerts triggered by new applications. Review application documentations provided by applicants. Partner with internal client departments, such as credit risk, fraud strategy, compliance, etc. Confirm or clear fraud alerts triggered by new applications. Review, maintain and optimize rules that trigger fraud alerts. Generate performance reports for leadership. Timely reporting of current and historical fraud trends to enrich consortium data. Prepare and present findings to internal leadership groups with recommendations for process improvement. What experience you need 3+ years of relevant fraud experience in the detection, identification, investigation of fraudulent activity. 3-5 years of customer service or client facing roles within financial services, and/or telecommunications, insurance sectors. Intermediate/expert knowledge of credit adjudication processing, policies and best practices required. Basic knowledge of AML and FINTRAC are required. Knowledge of fraud case management systems. Industry association/membership preferred; fraud/risk specific. Strong interpersonal, oral and written communication skills required. Proficient computer skills including, MS Office Suite, Google Suite and SharePoint. What could set you apart Certified Fraud Examiner certification by the ACFE Product knowledge and experience interpreting credit bureau reports and utilizing fraud tools such as Citadel or FraudIQ Manager would be an asset. Strong oral presentation skills required as the ideal candidate will prepare and present findings directly to the client. This position requires critical analytical thought, investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends. This role may involve a customer facing element where strong emphasis will be on customer experience, time sensitive resolution and building trustful relationships. The successful candidate will be proficient in a queue based fraud detection system, with the knowledge, skills and ability to balance both productivity and quality decision making with detailed rationale. This is an existing position Primary Location: CAN-Toronto-5700 Yonge Function: Function - Fulfillment / Operations Schedule: Full time At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best. Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision. If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to [email protected]. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying. Equifax participates in E-Verify and Right to Work (English and Spanish).

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