สมัครโปรดคลิกที่ปุ่ม "Apply" If you are an active SCB employee, please apply through Workday by searching "Find Jobs". If this is your first time applying you will need to create a candidate account when you click on apply. Job Description 1.FCR Operation Control Monitor and control the performance of Field Collection Representatives (FCRs) to ensure compliance with assigned strategies and operational standards. Review field collection activities to ensure accuracy, proper conduct, and effectiveness in debt recovery. Identify operational gaps and implement corrective actions to improve field collection performance. 2.Vendor / Outsource Management Manage outsourced collection agencies in accordance with agreed Service Level Agreements (SLA) and Key Performance Indicators (KPI). Evaluate vendor performance, conduct regular performance reviews, and provide feedback for continuous improvement. Coordinate with vendors to resolve operational issues and ensure alignment with recovery objectives. 3.Compliance & Quality Assurance Ensure all field collection activities comply with applicable laws, regulations, and internal policies, including debt collection regulations. Conduct quality checks, audits, and monitoring activities to ensure ethical collection practices and minimize compliance risks. Support audit processes and address audit findings related to FCR and outsource operations. 4.Reporting and Performance Analysis Prepare operational reports on FCR and outsource agency performance for management review. Analyze data and trends to improve operational efficiency and effectiveness of field collection activities. Monitor SLA/KPI achievement and recommend improvement initiatives. 5.Cross-Functional Coordination Work closely with Recovery Strategy, Compliance, Finance, Risk, and IT teams to support recovery operations. Participate in improvement projects related to field collection processes, systems, and controls. Support initiatives to enhance productivity, governance, and overall recovery performance. Qualification Bachelor’s degree in Business Administration, Finance, Economics, Accounting, or related fields 3–5 years of experience in field collection, outsource agency management, or collection operations Experience working with Field Collection Representatives (FCR) or collection vendors Knowledge of collection processes, outsource management, and performance monitoring Understanding of debt collection regulations, compliance requirements, and ethical collection practices Ability to manage vendors against Service Level Agreements (SLA) and Key Performance Indicators (KPI) Strong coordination, communication, and problem-solving skills Proficient in Microsoft Office applications, particularly Excel; ability to prepare reports and presentations Preferred Qualifications Experience in banking, financial institutions, AMC, or consumer lending businesses Knowledge of compliance, audit, and quality assurance processes related to collection operations Experience in performance analysis, operational control, and continuous improvement initiatives Familiarity with collection systems, Google Sheets, or BI Dashboard tools Ability to work independently, manage multiple stakeholders, and perform under pressure We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us. As Thailand’s first bank, Siam Commercial Bank firmly grows and want to be “The Most Admired Bank” in Thai people’s heart. Our secret that always hold customers’ heart with us as are the best service from our staff and continually product inventions to serve all type of our customers. Thanks to the talent that comes and stays with us, we continue to dominate the kingdom’s banking industry through innovative products and services. That’s why we are always on a lookout for driven, responsible and enthusiastic people to join our team. ในฐานะธนาคารแห่งแรกของประเทศไทย ธนาคารไทยพาณิชย์ภาคภูมิใจอย่างยิ่งที่เราเติบโตอย่างแข็งแกร่งผ่านกาลเวลาเพื่อเป็น “ธนาคารที่ดีที่สุด” ในหัวใจของคนไทย วันนี้หนึ่งในเคล็ดลับความสำเร็จของไทยพาณิชย์ที่ถือครองใจลูกค้าเสมอมาคือ ความสามารถในการสร้างสรรค์นวัตกรรมการเงินและการธนาคารใหม่ ๆ อย่างไม่หยุดยั้ง ซึ่งล้วนแล้วแต่เป็นผลจากการมีทีมผู้บริหารและพนักงานที่เปี่ยมศักยภาพและมุ่งมั่นในการสร้างสรรค์ “สิ่งที่ดีที่สุด” ให้กับลูกค้าเสมอ และแน่นอนว่า หนึ่งในพันธกิจของเราคือ การเฟ้นหาคนรุ่นใหม่ศักยภาพ สูงมีความรับผิดชอบ และกระตือรือร้น มาช่วยเติมเต็มเป้าหมาย และเปลี่ยน “ความฝัน” ต่างๆ ให้กลายเป็น “ความจริง” To return to the main Job Search page, click here or on the SCB logo at the top left of the screen.

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