สมัครโปรดคลิกที่ปุ่ม "Apply" If you are an active SCB employee, please apply through Workday by searching "Find Jobs". If this is your first time applying you will need to create a candidate account when you click on apply. Job Description Responsible for designing, managing, and optimizing privilege systems to ensure seamless and exceptional experiences for High-Net-Worth Individuals (HNWI) and Ultra-High-Net-Worth Individuals (UHNWI). This role requires expertise in customer experience management, advanced technological systems, and privilege analytics to support and enhance the bank's reputation among premium customers. Key Responsibilities 1. Customer Experience & Privilege Program Management • Manage end-to-end customer privilege programs, including redemption, fulfillment, partner settlement, and service delivery. • Monitor and analyze customer interactions, feedback, and usage patterns to continuously improve usability, satisfaction, and service excellence. • Resolve customer issues proactively and drive continuous enhancements in customer experience. • Ensure all privilege offerings align with the lifestyle needs and expectations of HNWI/UHNWI segments. 2. Privilege Development & Campaign Management • Develop and manage customer privileges, financial benefits, and engagement campaigns to enhance customer value and loyalty. • Support the design and rollout of new privilege campaigns and promotional initiatives with consistent execution across channels. • Research market trends and competitor offerings to identify opportunities for innovative and differentiated privilege propositions. • Propose enhancements to existing privilege programs to maintain competitiveness and relevance. 3. Technology Integration & Data Optimization • Collaborate with IT teams to implement and enhance digital solutions supporting privilege systems and customer journeys. • Leverage customer data analytics platforms to track behavior, measure engagement, and optimize privilege utilization. • Drive improvements in system capabilities to enhance operational efficiency and user experience. 4. Stakeholder & Partnership Management • Coordinate closely with internal stakeholders (Operations, Marketing, Customer Service, IT), card schemes, and external partners to deliver privilege programs and strategic initiatives. • Build and maintain strong partnerships to support program growth, service quality, and business objectives. • Ensure seamless execution across all touchpoints through effective cross-functional collaboration. 5. Communication & Governance • Plan and manage privilege communications across customer touchpoints to drive awareness, engagement, and program utilization. • Review all customer-facing materials, communications, and marketing content to ensure accuracy, consistency, and compliance. 6. Performance Management & Financial Control • Monitor and control privilege-related budgets, ensuring cost efficiency and optimal resource allocation. • Conduct post-campaign evaluations to assess program effectiveness and ROI. • Regularly report on key performance metrics, customer insights, and program outcomes to inform strategic decision-making. We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us. As Thailand’s first bank, Siam Commercial Bank firmly grows and want to be “The Most Admired Bank” in Thai people’s heart. Our secret that always hold customers’ heart with us as are the best service from our staff and continually product inventions to serve all type of our customers. Thanks to the talent that comes and stays with us, we continue to dominate the kingdom’s banking industry through innovative products and services. That’s why we are always on a lookout for driven, responsible and enthusiastic people to join our team. ในฐานะธนาคารแห่งแรกของประเทศไทย ธนาคารไทยพาณิชย์ภาคภูมิใจอย่างยิ่งที่เราเติบโตอย่างแข็งแกร่งผ่านกาลเวลาเพื่อเป็น “ธนาคารที่ดีที่สุด” ในหัวใจของคนไทย วันนี้หนึ่งในเคล็ดลับความสำเร็จของไทยพาณิชย์ที่ถือครองใจลูกค้าเสมอมาคือ ความสามารถในการสร้างสรรค์นวัตกรรมการเงินและการธนาคารใหม่ ๆ อย่างไม่หยุดยั้ง ซึ่งล้วนแล้วแต่เป็นผลจากการมีทีมผู้บริหารและพนักงานที่เปี่ยมศักยภาพและมุ่งมั่นในการสร้างสรรค์ “สิ่งที่ดีที่สุด” ให้กับลูกค้าเสมอ และแน่นอนว่า หนึ่งในพันธกิจของเราคือ การเฟ้นหาคนรุ่นใหม่ศักยภาพ สูงมีความรับผิดชอบ และกระตือรือร้น มาช่วยเติมเต็มเป้าหมาย และเปลี่ยน “ความฝัน” ต่างๆ ให้กลายเป็น “ความจริง” To return to the main Job Search page, click here or on the SCB logo at the top left of the screen.

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