Welcome to a workplace where every individual passionately believes in their mission! At our company, commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters. Answering Phones within the Service Department: To answer the telephone in the Service Department promptly met, and channeled in a timely manner to the most suitable resource that can treat with their specific needs. Direct phone calls to the respective service advisor on request. Making appointments for our general services – clarifying name, address, telephone numbers and email address. Directing complaints if the request is for a supervisor or Manager - to the Customer Care Administrator. In her absence the Service Manager. Meet and greet customers on arrival to the Service Department To ensure that quality service is provided to all visitors and customers of Courtesy Garage Limited’s Service Reception Area, and that the environment in the Reception Area is conducive to the provision of such service. Direct customers to either the Service, Bodyshop or Tyre Department depending on their service requirements. Keep a record of ‘Customers Waiting” as their services are being completed. Notify the respective service advisor of customers waiting for their assistance. Point person to direct Shuttle customers to their respective advisors. Managing Reservations. To ensure that customers are notified about their upcoming service and all the necessary information is logged into the database in a timely manner. Contacting customers prior to their schedule service dates as a friendly reminder. Preparing the daily reservations for distribution the next day ensuring that all reservations are at security point for evening drop off and morning drop off. Following up on the “No Show “reservation and rescheduling as directed. Managing WhatsApp To follow-up on queries via the Whatsapp Platform and information disseminated to customers regarding specials and promotions in the Department Review and answer customer inquiries. Update WhatsApp Status to promote specials offered by the Service Department. Campaign Recalls. Contacting customers to schedule Campaign Recall as directed by Management. Explaining the campaign according to the script provided. Identify the date and allotted time for repair to be done. Customer Satisfaction Survey A log of customers that present with complaints is kept Calling customers on a weekly basis to identify any areas of concern with the service provided. Weekly report to be submitted to the Customer Care Advisor and Service Manager. All CSI results will be shared with Management. To perform any other related duties as directed by the Customer Care Administrator All assignments are conducted to agree standards. To co-operate with the other departments of Courtesy Garage Limited (Rentals, Sales, Accounts, Parts, Accounts) to ensure the effective sales, servicing and repair of vehicle. Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here! Join our team and let’s grow together! We’re excited about the future—and we’d love you to be part of it. If you're passionate about shaping what comes next and making a meaningful impact, we’d be delighted to have you explore this role with us. We’re proud to offer a vibrant employee experience that fosters growth, collaboration, and opportunities across our diverse operations, creating an environment where you can thrive. ABOUT US: For over 100 years, Goddard Enterprises has been a cornerstone of innovation, resilience, and regional impact. What began as a small grocery store in Barbados has grown into a dynamic organization of over 8,000 professionals, operating across 27 countries in the Caribbean, Latin America, and North America. Our journey has been one of transformations, driven by purpose, built by lasting partnerships, powered by people and guided by values that stand the test of time. Today, Goddard Enterprises is bold, diverse, and financially strong. We manage a portfolio of more than 100 companies across diverse industries. We continue to grow, innovate, and serve our communities, while creating opportunities for our people to build fulfilling careers. Our Industries: GEL operates across a wide range of sectors, including Manufacturing, Catering & Ground Handling, Automotive, Building Supplies, Retail & Distribution, Services, and Shipping. Our subsidiary companies span diverse areas such as airline catering, ground handling services, industrial and restaurant catering, meat processing, bakery operations, automobile retail and automotive parts, real estate, aerosol and liquid detergent manufacturing, investments, general trading, packaging, property rentals, and shipping agency services. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Customer Care Associate.

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