Scope of Position:
Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Export Department.
Key Duties and Responsibilities:
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Ensure accurate and timely client billing, including dispute resolution
- Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
- Professionally represent Expeditors to our customers, service providers, and government agencies
Expectations:
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency, be willing to help by offering solutions
***MUST BE LOCAL***
Shift: Monday to Friday - 8am to 5pm PST
- Have knowledge and/or prior experience of industry specific qualifications
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
Technical Skills
- Strong understanding of software development principles.
- Experience with automation platforms such as Power Automate.
- Experience with Microsoft Copilot and M365 technologies.
- Familiarity with data structures, APIs, integrations, and system architecture.
- Basic understanding of AI, machine learning, LLMs, and prompt engineering.
- Ability to troubleshoot technical issues independently.
Business Skills
- Strong analytical and problem-solving abilities.
- Ability to understand complex operational processes.
- Experience translating business requirements into technical solutions.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Experience developing automations, applications, or digital solutions.
- Experience leading cross-functional projects.
- Experience working in operations, logistics, finance, or enterprise shared services environments.
- Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.
Expected Hourly Range: $24.00 – $30.00
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Learning & Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
May be eligible for bonus following first year of continuous employment in position.