Position: Family Growth Specialist
Work location : Abu Dhabi
Duration : 1 year
We are currently looking for Family Growth Specialist in Abu Dhabi which will be responsible for reviewing and processing applications, verifying eligibility and supporting documents, assisting beneficiaries with inquiries, monitoring application progress, and preparing performance reports to ensure efficient service delivery and high customer satisfaction within the Customer Happiness Center.
Key Duties and Responsibilities:
- Receive and review applications to verify their eligibility in accordance with the established criteria and regulations and submit them for verification and approval.
- Verify the completeness of application data and required supporting documents and notify applicants of any missing information or documentation.
- Monitor the status of applications and communicate with beneficiaries to respond to inquiries and provide the necessary information.
- Prepare periodic performance indicators and reports, including the number of applications received, acceptance rates, processing times, and beneficiary satisfaction levels.
Requirements
- Bachelor’s degree in Business Administration, Social Sciences, Public Administration, Customer Service, or a related field is preferred.
- Minimum 1–4 years of experience in Customer Happiness Centers, government service centers, customer experience, or application processing roles.
- Experience in handling customer applications, reviewing documents, verifying eligibility, and coordinating with internal departments.
- Strong understanding of government service processes, customer journey management, and beneficiary support.
- Excellent communication skills in Arabic and English (written and verbal).
- Immediate availability to join is preferred.