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We are looking for a proactive, service-oriented, and highly organized Student Desk Officer to join our team at Istituto Marangoni Milano. As the first point of contact for students, faculty, staff, and visitors, you will play a key role in creating a welcoming, professional, and supportive environment. You will ensure the smooth daily operation of the Student Desk, provide information and assistance to students, coordinate communications. This role is ideal for someone who enjoys working with people, thrives in a dynamic educational environment, and has a passion for delivering an outstanding student experience. Key Responsibilities Front Desk & School Operations Support the opening and closing procedures of the School according to established schedules. Monitor student access and attendance registration processes. Welcome students, staff, visitors, and external guests, ensuring a positive and professional experience. Coordinate visitor access procedures and communicate arrivals to the relevant departments. Maintain reception and student-facing areas in an organized and professional manner. Support the management of suppliers and external service providers in collaboration with the Facilities team. Student Support Act as the primary contact point for students through phone, email, chat, and in-person interactions. Provide accurate, timely, and professional information regarding academic and administrative services. Handle and route inquiries to the appropriate departments, ensuring effective follow-up. Deliver first-level support and contribute to high levels of student satisfaction. Assist in monitoring student feedback and contribute to continuous service improvement initiatives. Support students enrolled in short courses and specialized programs. Communication & Administrative Support Manage incoming communications, including phone calls, emails, mail, and institutional communications. Support the maintenance and updating of student information across institutional systems and digital platforms. Contribute to communications on school-managed student channels and communities. Assist departments in organizing meetings, appointments, and student-related activities. Event & Academic Support Support the coordination of internal and external events, guest visits, and appointments. Assist with room bookings and logistical arrangements, including catering, transportation, and related services. Provide administrative support to faculty and departments, including document distribution, certificate issuance, information sharing, material collection, and student feedback activities. Requirements Previous experience in customer service, reception, hospitality, student services, or a similar support role. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Customer-focused mindset with a proactive approach to problem-solving with the aim of supporting students and creating an outstanding campus experience. Ability to work effectively in a fast-paced and international environment. Good knowledge of Microsoft Office and digital communication tools. Fluency in English and Italian The salary range for this position is between 23k and 28k. Istituto Marangoni Founded in 1935 in Milan as the Istituto Artistico dell’Abbigliamento Marangoni, Istituto Marangoni boasts over 90 years of success in training top professionals in the worlds of fashion, design, and luxury. With a legacy spanning four generations of students from five continents, it has been the launching pad for more than 45,000 luxury industry professionals, including names such as Domenico Dolce, Alessandro Sartori, Gilda Ambrosio, Julie de Libran, Dario Vitale, Francesca Nicoletti, and Rahul Mishra. According to recent research by Doxa, the Group records a significant employability rate of 91%, further confirming the quality of its educational programs and the high level of preparation of its graduates. Today, Istituto Marangoni welcomes approximately 5,000 students each year from 113 different countries across its schools in Milan, Florence, Paris, London, Mumbai, Shanghai, Dubai, Riyadh, Miami*, and Shenzhen*—all key international capitals of fashion, design, and luxury. Istituto Marangoni is ranked 45th globally in its field, according to the QS World University Rankings 2026. For additional information, visit istitutomarangoni.com. Why Istituto Marangoni? As members of Istituto Marangoni, participants will have the chance to grow professionally within an international organization. They will be part of a multicultural team who works together to enhance young talents across the world and take high-quality education to the next level. Moreover, they will also join a dynamic and enthusiastic environment where they will be empowered with innovative tools to lead their own work, as a proactive team member. Istituto Marangoni solid foundations lie within a long-standing, strong heritage that make the institute leaders in the private, high-quality education. Istituto Marangoni’s academic offer demonstrates the commitment, professionalism and passion for continuous development. When participants join Istituto Marangoni, they will be part of a committed team of industry experts who will support and inspire while turning them into young professionals. Details Details Details
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Student Desk Officer / Istituto Marangoni Milano.
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