The Front Desk Agent is responsible for delivering courteous, efficient, and accurate guest check-in and check-out services while providing comprehensive information and support to guests. Manage guest requests, process payments, and maintain smooth front desk operations in accordance with hotel policies.
Key Responsibilities:
- Provide friendly and efficient check-in/check-out services, process payments, and handle group arrivals/departures.
- Maintain up-to-date knowledge of room types, rates, promotions, hotel services, and daily activities to assist guest inquiries effectively.
- Handle guest requests, complaints, and emergency situations promptly, ensuring high guest satisfaction.
- Manage reservation details in the system (Opera) including room blocking, key issuing, and wake-up calls.
- Support smooth communication with other departments and participate in team briefings and sustainability programs.
Requirements
- Educational background in Hospitality or related fields.
- Open to fresh graduates with strong motivation to learn; prior experience in the hospitality industry will be an advantage.
- Basic computer literacy, including experience with hotel management systems (Opera preferred).
- Responsible handling of cash and credit card processes.
- Ability to multitask, organize duties, and maintain attention to detail in a fast-paced environment.