AYANA Hospitality, one of the world-renowned hotel and resort groups, is currently seeking a Banquet Manager for their AYANA Komodo luxury resort located in Labuan Bajo, Indonesia. The chosen candidate will be responsible for managing the organization and administration of all banquet-related events and activities. The Banquet Manager will be overseeing the execution of top-quality food and beverage services, ensuring customer satisfaction, and facilitating communication between all relevant staff.
Responsibilities
- Supervise and manage all banquet events within the resort, while guaranteeing optimal customer service and satisfaction
- Ensure that all banquet operations run smoothly and efficiently while inspecting food and beverage quality during events
- Manage, train, and lead banquet staff members in delivering excellent customer service while following standard operating procedures
- Manage inventory and stock control related to equipment and supplies needed for banquet-related events
- Create and maintain a positive, enthusiastic working environment that heightens morale and productivity among team members
- Collaborate with other department managers and clients to schedule and ensure flawless execution of various events, including weddings, corporate events, and private parties
- Establish strong relationships with clients and take into consideration customer feedback and requests when planning future events
Requirements
- Minimum of 3 years of relevant work experience in the hospitality industry
- Bachelor's Degree or equivalent in Hospitality, or related field
- Excellent verbal and written communication skills in both English and Indonesian
- Demonstrated experience in managing and training a team of staff members in a fast-paced and dynamic environment
- Proficient with computer programs for creating spreadsheets and documents such as Microsoft Office and Google Suite
- Problem-solving skills to effectively resolve issues related to all aspects of banquet operations
- Ability to work flexible hours, including evenings, weekends, and holidays.