Circa £21,500 dependent on skills & experience Permanent Full time, 37 hours per week Anglian Water offers a flexible approach, this role provides you the flexibility to work from home and from an Anglian Water office. Your base location will be Enterprise House in Lincoln. Realise your potential! We are recruiting for a Customer Care Co-ordinator to join our team on a permanent basis! As part of the Customer Experience team, you’ll assist in the delivery of a business critical service to ensure that customers expectations are exceeded. As our new Customer Care Co-ordinator you’ll be responsible for managing all additional contacts, proactively monitor customer commitments and appointments, and ensure all confirmed work orders are analysed to verify correct completion. A key part of this role is owning and taking full responsibility for customer issues, by providing an outstanding end to end service for customers. You’ll also proactively screen confirmed work orders to verify satisfactory completion, reducing additional contacts. As well as this, you’ll run a daily intensive care report, taking appropriate action for unresolved customer issues. As a valued employee, you’ll be entitled to: Full private healthcare with no excess 23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion An excellent Family Leave package – to help you support your family A flexible working culture Competitive pension scheme – we double-match your contributions up to 6% Life Assurance at eight times your salary Personal Accident cover – up to 5x your salary Bonus Scheme Lots of great discounts Flexible benefits to support your wellbeing and lifestyle Paid time off when you’re physically and mentally unwell What does it take to be a Customer Care Co-ordinator? Excellent customer service including direct customer contact and query resolution experience, and manager call-backs Able to produce statistics and business reports for internal and external use Excellent communication both written and verbal Able to demonstrate the ability to remain calm, tolerate and professional Able to show excellent problem analysis and problem solving skills Opportunities are open to all suitably qualified candidates. Why Anglian Water? Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award. We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. Closing date: 8th March 2022 #loveeverydrop We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. To apply, you’ll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date. If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.

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