The Code Red/Blue Case Manager provides case management, transportation, crisis de-escalation, and overnight support to individuals who are unhoused and accessing emergency shelter. Using a trauma-informed, person-centered, strengths-based approach. Case Manager helps clients meet immediate needs and connect with housing, benefits, healthcare, mental health services, substance use treatment, and community support. The position supports a safe, respectful shelter environment and works under the direction of the Code Red/Code Blue Site Coordinator.
Position Title: Case Manager
Position Type: Full Time; 36 Hours Weekly
Benefits Eligible: Yes
Department: Code Red/Code Blue
Location: Toms River, NJ
Salary: $42,000 - $45,000
Schedule:
- Code Blue (November 1st–March 31st): Three assigned overnight shifts per week, from 7:00 p.m. to 7:00 a.m.
- Code Red (April 1st–October 31st): Five assigned daytime shifts per week, from 10:30 a.m. to 5:30 p.m.
- Both seasonal schedules include assigned weekends, holidays, and emergency weather activations.
Responsibilities:
- Engage clients using trauma-informed, person-centered, and culturally responsive practices.
- Assist with shelter intake, registration, orientation, and identification of immediate client needs.
- Work with clients to identify priorities and develop practical service plans focused on housing, healthcare, benefits, and other needs.
- Connect clients with community resources, including housing, benefits, food, healthcare, transportation, and identification services.
- Assist clients in accessing mental health, substance use, treatment, detoxification, and recovery services.
- Provide scheduled client transportation while following all agency safety and documentation requirements.
- Respond to behavioral, medical, and overdose emergencies using trained de-escalation and emergency response procedures.
- Maintain a safe overnight environment through wellness checks, site rounds, conflict resolution, and prompt reporting of safety concerns.
- Support shelter operations, including meals, supplies, hygiene needs, sanitation, and morning departures.
- Maintain accurate documentation, protect client confidentiality, communicate during shift handoffs, and participate in required training and team meetings.
Requirements
- Bachelor’s degree in Social Work, Psychology, or a related field or
- High School Diploma or Equivalent and at least three year's of experience providing services to individuals experiencing homelessness.
- Experience working with individuals experiencing mental health conditions and substance use disorders.
- Experience in homelessness services, community outreach, case management, or emergency shelter settings preferred.
- Valid NJ Driver's License with less than 6 points
Benefits
Full Benefits
- 12 Paid Holidays
- Birthdays Off!
- Sick Days
- Personal Days
- Days Accrued Vacation
- Medical/Dental/Vision
- Company paid Life Insurance and Long-Term Disability
- 403B Plan with Company Match
- Opportunities for training/education/Continuing Education Credits
- Opportunities for Public Loan Forgiveness
- Opportunities for Tuition Discounts from Participating Institutions