Charger Logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continue to grow.
Charger Logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our Customer Service Department based out of San Pedro Sula.
** English fluency is a must **
** Weekend coverage is required Friday to Monday 6am to 5pm or 1pm to 11pm. **
Responsibilities:
- Build expert and dynamic knowledge of company products and services.
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.
- Provide track and trace updates for the shipments.
- Continually update customers as to the status of each order as required and solve customer-specific freight issues.
- Entering, updating and processing customer orders on various interfaces.
- Ensure & confirm pickup and delivery appointments for drivers.
- Coordinating with other departments to clear customs paperwork.
- Follow established procedures for processing bills.
- Perform duties as assigned by the Customer Service Manager.
Requirements
- College diploma or university degree.
- Previous logistics and customer service experience is an asset.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Strong time-management with an ability to prioritize and multi-task.
- Proficient in Microsoft office, with aptitude to learn new software and systems.
- Fluency in English and Spanish is a must.
Benefits
- Professional growth opportunities.
- Competitive compensation package.
- Performance-based bonuses.
“In Charger Logistics, we promote equal opportunities for every candidate and employee. We consider all qualified applicants without distinction of race, color, religion, sex, nationality, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.
We invest time and support in you to provide space to learn, grow, and develop professionally. We are an entrepreneurial-minded organization where you will have the opportunity to develop your own strategies. If this sounds like what you are looking for, we could be the right place for you.
We inform you that the information provided during this application process is confidential and is intended exclusively for Charger Logistics’ specialized Talent and Recruitment team. We also confirm that contact is made only through official Charger Logistics channels and is completely free of charge.”