The Patient Service Representative acts as the primary liaison for the clinic, facilitating the complete patient encounter lifecycle from initial scheduling and registration through financial processing and check-out. This role serves the department by ensuring operational efficiency and data accuracy, including payment collection. Ultimately, this position supports the College’s mission by providing seamless administrative support and high-quality customer service. Essential Duties and Responsibilities A. Front Office & Patient Flow Customer Service: Serves as the first point of contact, answering phones in a professional manner, greeting all patients upon arrival, and confirming appointment times. Patient Flow: Directs patients to appropriate clinical areas to ensure smooth operational activity and monitors the waiting room to maintain safety and cleanliness standards. Communication: Explains walk-in and appointment procedures to prospective patients, referral sources, and the general public. General Admin: Opens and sorts incoming mail and pulls medical records for telephone inquiries as needed. B. Scheduling & Registration Appointment Management: Accurately schedules new and return patient appointments based on physician or student doctor availability and medical specialty protocols. Registration: Obtains, verifies, and records patient demographic and insurance information required by the appointment system. Insurance Verification: Verifies financial eligibility for all scheduled patients and obtains necessary authorization based on specific insurance requirements. Maintenance: Performs scheduling maintenance as required, coordinates referral appointments, and confirms all appointments 48 hours in advance. C. Financial & Revenue Cycle Collections: Responsible for point-of-service collections, including co-payments, deductibles, non-covered services, and self-pay balances. Cash Handling: Receives and processes payments according to cash management policy; balances the cash drawer at the end of every shift/day using the daily balancing proof sheet. III. Knowledge, Skills, and Abilities A. Technical Knowledge & Medical Office Skills Medical Terminology: Sufficient proficiency in medical terminology to accurately identify and explain medical procedures to patients, third-party payers, and facility personnel. Coding & Billing: Knowledge of CPT/CDT and current ICD coding standards (e.g., ICD-10). Insurance Proficiency: Sufficient knowledge of insurance plans to correctly interpret patient financial information and assess the need for prior authorizations and referrals. Office Procedures: Thorough understanding of general medical office procedures and protocols, including familiarity with substance abuse treatment environments. Records Management: Strict adherence to patient confidentiality standards (HIPAA) and release of information protocols; ability to file accurately using numerical and alphabetical systems. Technology: Proficiency with standard office hardware (computers, copiers, fax machines) and software applications. B. Professional Attributes & Communication Communication: Excellent oral and written communication skills, with professional and courteous telephone etiquette. Customer Service: Ability to interact positively and professionally with the general public, staff, and clients. Work Ethic: Skilled at managing multiple priorities and working effectively under pressure in a busy clinical environment. IV. Minimum Qualifications (Placeholder) Education: High School Diploma or GED required. Associate’s degree or relevant certification (e.g., Medical Office Specialist) preferred. Experience: One (1) to two (2) years of experience working in a fast-paced medical office, clinic, or hospital setting required. V. Physical Demands and Working Environment (Placeholder) Work is performed primarily in a standard office environment, frequently requiring the use of office equipment. Requires prolonged sitting, standing, and walking, as well as lifting and carrying supplies up to 20 pounds. About Meharry Meharry Medical College was founded just 11 years after the end of the Civil War with the mission of educating African Americans to serve the underserved. Today, the nation’s largest private, historically black academic health sciences center has trained thousands of health care professionals. Three out of every four Meharrians return to urban or rural communities to serve others by providing medical or dental services. Our faith-based roots within the United Methodist Church inspire us to respect and serve all. Our standards are high within an educational environment that is nurturing. We believe that health equity is key to alleviating suffering. Whether our graduates are physicians, dentists, scientists, professors or public health professionals, the Meharry experience equips them to affect the world as a force for change led by our motto: “Worship of God Through Service to Mankind." Mission Meharry Medical College is a global academic health sciences center advancing health equity through innovative research, transformative education, exceptional and compassionate health services and policy-influencing thought leadership. True to its legacy, Meharry empowers diverse populations to improve the well-being of humankind. Core Values Meharry Medical College is a community of scholars and learners committed to excellence Accountability with transparency Equity with inclusion Respect with collegiality Service with compassion Integrity without exception Equal Employment Opportunity Statement Meharry Medical College complies with Title IX and is an affirmative action employer. Candidates will be considered for employment without discrimination for an non-merit reason such as race, color, national origin, sex, religion, age, handicap or veteran status. Contact For questions regarding employment, please contact 615-327-6336 or jobs@mmc.edu.

Patient Service Representative.

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