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Aia

MY-Kuala Lumpur-IT, Malaysia

Lead Analyst, GASC-USC – Service Hub – RPA.

SENIOR LEVEL
Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role Responsible for providing application development and support services to meet AIA's business needs. • Review document(s) including PDD, SDD, Code review, knowledge transfer but not limited to that was developed from Project team to be sufficiently adequate to follow up as a form of BAU support. • Provide on-going support for all automation built on Power Automate Desktop (Core) and UIPATH, managed by USCRPA team and to provide workaround/solutions based on existing catalog/knowledge base. • Ensure the automation solutions developed adhered to AIA standards. Perform BAU activities as per defined in accordance to USCRPA operational policy which are generally of simple to medium complexity scenarios. Responsible for communicating with users to understand, log, categorize and develop and maintain development documentation (Functional and Technical Specifications) and other relevant documentation as necessary (for example, new connector or customized connector) to ensure development work and compliance to Change Governance and Information Security. Implement changes related to incidents & change requests and deploy to production system. The resolution time of incidents and change requests should meet agreed SLA based on their priority. As needed, perform code reviews, exercise regression testing, and conduct user-acceptance testing. Co-ordinate and perform regular patches, upgrades to the platform Supporting Assistant Manager/Manager on work assignments as per required. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees. Reimagine a brighter future at AIA Digital+. View our AIA Digital+ LinkedIn page AIA Digital+ is part of AIA Group Limited At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA
Pay
Not stated
Where
MY-Kuala Lumpur-IT, Malaysia
Work
Not stated
Type
Not stated
Posted
31 Oct, 2025
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