Are you ready to shape a better tomorrow? AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives. If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment. If you want to shape a brighter future at AIA Digital+, please read on. About the Role • Ensure end-to-end stability, reliability, and timely delivery of ETL BAU operations across all ETL modules and data pipelines, ensuring seamless data processing and availability for business consumption. • Own ETL production support in alignment with SLAs. • Act as operational leads in incidents and stakeholder communication. • Requires operational ownership and decision-making. Operational Ownership & Delivery: Own end-to-end ETL BAU operations, ensuring batch stability, data availability, and SLA adherence. Oversee execution and monitoring of Autosys batch jobs, ETL workflows, and data pipelines. Ensure data accuracy, completeness, reconciliation, and timely delivery for downstream business consumption. Proactively identify potential risks and operational weaknesses to prevent service disruption. Incident Management & Decision Making: Act as incident lead for ETL production issues, including high-severity and cross-system incidents. Perform impact assessment and determine recovery strategies (reruns, workarounds, data correction). Serve as escalation point for complex issues beyond L1/L2 support. Oversee troubleshooting activities, ensuring accurate root cause identification and effective resolution approach. Conduct deep-dive investigations using SQL (T‑SQL / PL/pgSQL) to validate, trace, and correct data issues. Analyse end-to-end data flows and system dependencies to accurately identify root causes. Lead Root Cause Analysis (RCA) and ensure implementation of preventive and corrective actions. Stakeholder & Communication Management: Act as the primary operational contact for business users and internal stakeholders on ETL-related matters. Provide clear, timely, and structured communication during incidents and service disruptions. Collaborate closely with Infrastructure, AIA Group teams, and cross-functional partners to resolve issues efficiently. Coordinate with external vendors and third-party providers for issue resolution and system recovery. Support internal and external audits by providing accurate operational evidence and responses. Process Governance & Continuous Improvement: Ensure ETL operational activities comply with security, audit, and IT governance standards. Identify process gaps and drive continuous improvement initiatives, including automation and monitoring enhancements. Maintain, enhance, and enforce operational documentation such as SOPs, runbooks, and knowledge bases. Contribute to DR drills, validation activities, and recovery assurance processes. Build a career with us as we help our customers and the community live healthier, longer, better lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. AIA Digital+ is central to AIA’s goal of being a customer centric and world-class digital insurer, delivering world class services for our customers, partners and employees wherever they are. We believe in finding new ways every day to shape a better tomorrow. To enhance our business, we turn this belief into action through innovation and progressive solutions that are efficient, scalable and agile. We are much more than just a technology company. At AIA Digital+, the work we do makes a real difference in the lives of millions of people, every day. We empower every one of our people to have a voice and drive innovation that creates value for our customers, partners and employees. Reimagine a brighter future at AIA Digital+. View our AIA Digital+ LinkedIn page AIA Digital+ is part of AIA Group Limited At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

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