Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration.
About the Opportunity
The Key Clients Specialist is responsible for independently managing day-to-day revenue processes for assigned strategic and global clients, ensuring accurate, timely and consistent service delivery across Dentons offices and regions. The role acts as an operational point of contact for Partners, Finance teams and client representatives and manages standard to moderately complex activities across client onboarding, billing and e-billing, reporting, revenue monitoring and ongoing data maintenance. The Specialist resolves operational issues, contributes to process improvement and supports less experienced colleagues through knowledge sharing and practical guidance. The role provides opportunities to develop expertise in complex global client processes, stakeholder advisory, automation and process design and progress toward a Senior Key Clients Specialist position.
Resposibilities
- Revenue operations: Manage day-to-day revenue processes for assigned clients, including onboarding, billing, e-billing, invoice review, reporting, data maintenance and revenue monitoring.
- Client ownership: Ensure activities are completed accurately and on time, following up on outstanding actions or information.
- Stakeholder communication: Work closely with Partners, Finance teams and other internal stakeholders on operational and financial matters.
- Client contact: Act as a day-to-day contact for client Finance, billing and Legal Operations teams, resolving routine queries and coordinating follow-up.
- Issue resolution: Investigate and resolve standard operational issues, escalating complex, high-risk or non-standard matters when needed.
- Reporting and analysis: Prepare and validate financial and operational reports, identify discrepancies and highlight relevant trends.
- Quality and compliance: Deliver accurate, timely and client-focused support in line with Firm policies, client requirements and financial controls.
- Process improvement and automation: Identify opportunities to simplify and improve processes using Excel, macros, AI and approved automation tools.
- Documentation and knowledge sharing: Maintain client-specific procedures and support Junior Specialists and Interns with process-related guidance.
- Projects and flexibility: Support client implementations, process changes, team initiatives and peak workload periods.
Requirements
- Bachelor’s or Master’s degree in Finance, Accounting, Economics, Business Administration or a related field.
- 2 years of professional experience, including at least one year in a revenue, billing or financial operations role.
- Good understanding of revenue management, billing, e-billing and financial reporting processes.
- Ability to interpret financial data, identify discrepancies and understand their operational impact.
- Knowledge of client billing requirements, rates, pricing arrangements and financial controls.
- Familiarity with process improvement, automation and professional-services financial operations.
Benefits
- Private medical healthcare provided by Medicover
- MultiSport card
- Benefit Cafeteria system
- Option to join a private insurance plan
- An additional day off for your birthday
- Tailored learning & development opportunities
- Hybrid work model with a modern office in Warsaw city center