Primary City/State: Phoenix, Arizona Department Name: IT Data Processing-Ref Lab Work Shift: Day Job Category: Information Technology Join one of Arizona's leading diagnostic labs at Sonora Quest, where your expertise in CCaaS technology keeps our patients, providers, and care teams reliably connected. As an IT System Engineer II, you'll design, deploy, and support the cloud-based voice, IVR, and omnichannel routing solutions that make every patient interaction seamless—turning your technical skills into real impact on people's health. Whether you're deepening your systems engineering experience or growing into a contact-center specialist, this role offers hands-on ownership of the platforms and integrations that our organization depends on every day. You'll collaborate with telecom, network, and application teams in a fast-paced, mission-driven healthcare setting that values reliability, security, and continuous growth. Come do great work on behalf of better health! POSITION SUMMARY This position is responsible for designing, implementing, administrating, integrating, optimizing and managing the lifecycle of assigned enterprise technology platforms and services. This position demonstrates moderate to advanced technical knowledge across one or more domains and performs complex troubleshooting and root-cause analysis, contributes to architecture and service improvements, leads in projects and migrations, and provides technical guidance by applying security, reliability, scalability, automation, integration, and operational best practices to solutions that support the system requirements. Areas of assignment may include cloud and platform services, systems/compute/storage, collaboration and productivity platforms, enterprise communications and customer engagement platforms, identify and enterprise services, automation and integration, or other current and emerging enterprise technologies. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. PHYSICAL DEMANDS/ENVIRONMENT FACTORS OE - Typical Office Environment - Requires extensive sitting with periodic standing and walking. May be required to lift up to 40 pounds. Requires significant use of computers, phone, and general office equipment. Ability to communicate effectively through reading, writing, and speaking in person or by telephone/video conference. May require off-site travel. KNOWLEDGE, SKILLS AND ABILITIES Advanced working knowledge in one or more enterprise engineering domains such as Microsoft Azure/AWS cloud services, systems/virtualization/storage, collaboration/productivity, UCaaS/CCaaS and enterprise communications, identity, automation/integration, or related technologies. Strong understanding of enterprise architecture principles including availability, resiliency, scalability, performance, capacity, integration, security, and lifecycle management. Experience with cloud and SaaS administration concepts, enterprise identity, networking dependencies, APIs/integrations, and hybrid architectures. Experience with collaboration, communications, or customer engagement platforms such as Microsoft 365/Teams, Teams Phone, Five9, Genesys, NICE, Cisco, or comparable technologies where applicable to the assignment. Experience with monitoring, logging, patching, configuration management, backup/recovery, and operational support practices. Ability to plan and execute upgrades, migrations, integrations, and technology implementations with minimal downtime. Working knowledge of scripting, automation, APIs, infrastructure as code, orchestration, or configuration-management technologies applicable to the assigned domain. Ability to perform complex troubleshooting and root-cause analysis across multiple technology layers and vendor platforms. Understanding of security hardening, vulnerability remediation, least privilege, encryption, auditability, and regulatory/compliance requirements. Strong verbal and written communication with technical and non-technical audiences. Strong customer-service orientation, problem ownership, and ability to drive timely resolution. Ability to manage competing priorities while delivering on commitments and recommending process, implementation, and performance improvements. Demonstrated experience supporting and improving production enterprise technology services. Strong problem-solving and customer-service orientation. MINIMUM QUALIFICATIONS Bachelor’s degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related field, or equivalent education and experience. Three (3) years’ experience in enterprise engineering, cloud, systems, collaboration, communications/contact center, or a related technical role. PREFERRED QUALIFICATIONS Professional certification relevant to the assigned domain, such as Microsoft Azure, AWS, VMware, Five9, Microsoft 365, Cisco, or comparable technology certification. Experience with cloud-integrated, SaaS, hybrid, highly available, collaboration, UCaaS/CCaaS, or regulated enterprise environments. Experience with automation, APIs, infrastructure as code, DevOps practices, platform integrations, or AI-enabled enterprise services. Familiarity with backup/disaster recovery, business continuity, security, and compliance technologies. Additional related education and/or experience. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Make Great Friends and a Difference in Your Communities You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Laboratory Sciences of Arizona supports a drug-free work environment. Privacy Policy As of Sept. 9, 2026, Apple Sign-In will no longer be supported on our career site due to technical issues. If you’ve used Apple “Hide My Email”: Please create a new account using your personal email address or use a Google or LinkedIn account. If you have active application, please contact TA-LSA-SQL@sonoraquest.com for assistance merging your profiles so no history is lost. If you’ve used Apple and shared your email: To regain access, select ‘Sign in with email’ and use the ‘Forgot Your Password?’ feature – enter your Apple email and the follow the reset steps to access your account. You can also sign in with Google or LinkedIn using the same email. Your account and application history are fully intact. Need help? Contact the Sonora Quest Laboratories/Laboratory Sciences of Arizona Recruitment team at TA-LSA-SQL@sonoraquest.com.

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