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FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you. About the Role Assists CHO Claims Department Head on managing overall claims performance, claims risk and management reporting. Roles and Responsibilities: Overall claims performance management Assists on overall claims performance management in order to ensure claims service standard and risk management 1. Endorses and arbitrates the cases over BU authority, complex appealed cases and special cases within pre-set authority. 2. Drafts and maintains AIA China claims rules & guideline 3. Conducts claims audit and risk management 4. Assists on monitoring all claims KPIs 5. Conducts claims reports, analysis of claims trend and data 6. Provides technical training to BU claims assessment leader and expertise. 7. Innovation on claims processing / service Other claims related function Works with CHO other parties on the tasks which involve claims 1. Provides technical support during new product development 2. Assists on the requirement from regulation and auditor 3. Assists on management report for top management 4. Supports sales channel on claims data extract, claims training material Minimum Job Requirements: Bachelor degree or above, major in any discipline of Clinic Medical or Legal will be preferred Minimum 8 years of experience in claims assessment with at least 2 years’ experience on claims management Familiar with cross-functional operation works, such as UW and POS Fluent in English reading and writing Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. "Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what “better” looks like. View our AIA LinkedIn page Bring your difference to AIA Details Details Details
Aia
CHO00001 上海友邦大厦, China
Associate Director, Claims.
LEADERSHIP
more at Aia.
24 Oct, 2026
Aia
Regulatory Compliance & Risk Culture, Principal / Consultant
- Staff level
Singapore, SG-AIA Singapore
Salary not listed
24 Oct, 2026
Aia
Sr. Specialist, Connected Transaction Management
- Senior level
Shanghai, CN-AIA China
Salary not listed
24 Oct, 2026
Aia
Policy Owner Service, Specialist (Governance and Control)
Hong Kong, HK-AIA Hong Kong & Macau
Salary not listed