City/State: Bronx, New York Department: Hutch Metro 10th Flr Clinic Work Shift: Day Work Days: MON-FRI Scheduled Hours: 10:30 AM-6 PM, 8:30 AM-4:30 PM Scheduled Daily Hours: 7 HOURS Hourly Rate/Range: $25.2898-29.3607 Sign-On Bonus: n/a For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. Job Summary Responsible for assisting the front desk staff with clerical responsibilities and patient scheduling. May assist therapy staff with maintaining the physical environment and equipment, compilation of daily statistics, maintaining inventory of supplies, and patient treatments. Essential Functions Assisting with answering the phones and regularly checking messages. Greeting patients and checking patients in at the front desk and supplying new patients with proper paperwork on arrival to their initial therapy sessions. Co-payment collection. Assisting with routine paperwork. Maintains department files as directed. Photocopies, faxes and mails departmental materials as requested. Scans paperwork in Epic. Demonstrates knowledge and skill in computer use, including word processing, spreadsheets, email, document printing, Internet searches and scheduling software. Contact patients regarding same day or short-term changes to their schedule. Contact new patients to confirm treatment sessions. In conjunction with site Front Desk Representative and/or Front Desk Coordinator, schedules patients for their initial evaluations and future treatment sessions. Assist in cleaning treatment rooms, mats between patient treatments as needed. Clean mats and exercise equipment as requested. Clean hot pack and paraffin machines on scheduled basis as assigned. Defrost cold pack machine on scheduled basis as assigned. Restore treatment rooms on daily basis as assigned. Assist clinic supervisor in compiling statistical information including number of patients/PT/day, number patients total/day, patient type, length of treatment, reimbursement source as assigned. Maintain inventory of supplies used for daily treatments (linen, hot packs, cold packs, paraffin, etc.) as assigned. Maintain inventory of medical supplies, cleaning agents, and other patient-care related items, and assure they are all up-to-date with the current department regulations. Maintain office supplies. Maintain patient education booklets, etc. Assist in a variety of patient treatments. Assists therapist with patient transfers, demonstrating good body mechanics. Reinforces therapist directed therapeutic techniques during patient practice (non-skilled, non-billable) Demonstrates punctuality/observance of work schedule. Demonstrates dependability/reliability. Demonstrates flexibility, appropriate response to stressful situations, and good time management skills. Communicates with patients with respect and on appropriate level (e.g. clear instructions, uses discretion, sensitive to emotional status and speech/cognitive/perceptual deficits). Seeks supervision as necessary; aware of own limitations. Demonstrates awareness of patient capabilities/limitations. Demonstrates awareness of surroundings (e.g. needs of other staff/patients) and safety of work area. In conjunction with site Front Desk Representative and/or Front Desk Coordinator, contacts physician offices to obtain additional information as needed for patient treatments. In conjunction with site Front Desk Representative and/or Front Desk Coordinator, contacts patient's to obtain information to schedule appointments as needed. Relays information to patients via the telephone for therapist regarding treatments and scheduling. Manages phone calls from the community regarding general services at Burke. Active participant in department and team problem solving and projects. Volunteers assistance. Notifies immediate supervisor of need for equipment, materials or supplies, or follows department procedure. Maintains an awareness of department issues, and projects a cooperative attitude, and promotes positive problem solving. Complies with department and facility mission, values and policies. Respects co-workers. Demonstrates the ability to communicate with pediatric, adolescent, young adult and geriatric patients and visitors. Practices Standard Precautions. Follows regulations, policies and guidelines on the prevention of infections; does not eat or drink in patient care areas. Maintains confidentiality of information; abides by HIPAA regulations. Maintains a professional image and follows Hospital’s policy on uniforms; consistently wears hospital ID. Demonstrates reliable, on-time attendance, which is an essential function of all jobs at Burke. Completes mandatory annual learning (Learning Harbor) within deadline. Personally adheres to Burke C.A.R.E.S. philosophy by demonstrating compassion, accountability, respect and exceeding expectations through service excellence. Performs other job related duties as assigned. Qualifications High School Required Previous customer service and patient care experience Preferred and Goal direction of a health care career Preferred and EPIC experience Preferred Works well with all levels of program personnel, patients, families, clinical service personnel, unit management, physicians, and other satellite personnel. Quick learner, high level of initiative, good judgment, good communication and interpersonal skills, maturity, flexibility. Work Schedule - Mon-Thurs: 10:30am – 6pm & Friday: 8:30a-4:30p The Burke Rehabilitation Hospital is an equal employment opportunity employer. The Burke Rehabilitation Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. At Burke, we all share the same passion – to help our patients recover as fully as possible. We welcome you to share your particular talents and expertise by exploring our available positions. Return often, as we update our postings frequently. Burke, a member of the Montefiore Health System, is a not-for-profit provider of Physical Medicine and Rehabilitation care. Burke’s flagship hospital and main campus are centrally located in White Plains, NY. Burke operates an expanding network of outpatient therapy clinics in Westchester County and the Bronx, NY. Burke offers career opportunities in all areas of patient care and hospital operations. Our employees are proud to work at Burke and enjoy: A culture of mentorship and collaboration. Working with an inter-disciplinary team of experts. Clinical knowledge growth through regular in-services and other opportunities. Career growth within the organization. Providing patient-centered care using state of the art equipment. Earning extremely high patient satisfaction scores. Ensuring a great reputation in our local communities. Giving back through volunteering at Burke-sponsored events. Recognition for their contributions at the local and national level. Burke employees have access to a comprehensive benefits package that supports them with: Medical Coverage Dental Coverage Generous Paid Time Off A 403B Retirement Plan with matching contributions An Employee Assistance Program (“EAP”) – free for employees and dependents Medical and Dependent Flexible Spending Accounts Short-term Disability and New York Paid Family Leave Insurance Long-term Disability Insurance Life and AD&D Insurance Voluntary Insurances at group rates: Life, AD&D, enhanced Short Term Disability, Vision, Pet Tuition Reimbursement Program Employee Fitness Center Free parking (most locations)

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