Job Title: Sr. Specialist, Governance, Risk and Compliance (TCF) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures. Job Description: Senior Specialist – AI Governance, Risk & Compliance Function: Governance, Risk & Compliance Role Level: Senior Manager / Senior Specialist Role Overview We are seeking an experienced professional to support the development, implementation, and ongoing management of the organisation’s AI Governance, Risk & Compliance programme. The role will focus on AI risk assessments, governance documentation, Responsible AI practices, regulatory and standards alignment, and the establishment of consistent governance processes across the AI lifecycle. The individual will work closely with the team, Data Privacy, Legal, Technology, AI Product teams, and other stakeholders to embed responsible, secure, compliant, and risk-informed AI practices across the organisation. Key Responsibilities AI Governance & Frameworks: Support the development, implementation, and continuous improvement of the AI governance framework, policies, standards, procedures, and operating guidance. AI Risk Management: Manage AI risk assessments and related documentation, including risk identification, impact assessments, risk treatment plans, mitigation tracking, and periodic reviews. ISO/IEC 42001 & AIMS: Maintain and enhance the Artificial Intelligence Management System (AIMS) documentation, controls, evidence, objectives, metrics, and governance processes to support ongoing compliance and certification requirements. Responsible AI: Support implementation of Responsible AI principles, including fairness, transparency, accountability, human oversight, explainability, and appropriate use of AI. AI Lifecycle Governance: Establish and maintain governance requirements for AI use cases, AI-enabled solutions, Generative AI tools, AI agents, and third-party AI services across their lifecycle. Policy & Guidance Development: Develop and maintain AI governance policies, standards, guidelines, risk assessment methodologies, and practical Do’s and Don’ts for AI adoption and enablement. Regulatory & Standards Alignment: Monitor relevant AI regulations, standards, and emerging requirements and translate them into actionable governance requirements and controls. Governance Operations & Reporting: Coordinate AI governance reviews, maintain risk and compliance registers, track remediation actions, define programme metrics, and prepare management reporting. Stakeholder Engagement: Collaborate with Security, Privacy, Legal, Compliance, Enterprise Risk, Technology, and business teams to embed AI governance into existing risk management and operational processes. Audit & Assurance: Coordinate AI-related client audits, evidence demonstration, and remediation of identified gaps. AI Governance Awareness: Support stakeholder awareness, training, and guidance to promote consistent adoption of AI governance requirements across the organisation. Complete all assigned, mandatory training within the timeframe provided Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager and/or direct reports Required Qualifications & Experience Bachelor’s degree in Information Security, Computer Science, Information Systems, Risk Management, Law, or a related discipline. 8–12 years of relevant experience in Governance, Risk & Compliance, Information Security, Privacy, Technology Risk, or related fields, including meaningful experience in AI governance or AI risk management. Practical understanding of AI risk assessment, Responsible AI principles, AI governance frameworks, and AI lifecycle controls. Experience developing and maintaining governance documentation, policies, standards, procedures, risk registers, and compliance evidence. Familiarity with ISO/IEC 42001, ISO 27001, NIST AI Risk Management Framework, and applicable AI regulatory requirements. Experience supporting audits, certification programmes, control assessments, risk remediation, and cross-functional governance initiatives. Strong stakeholder management, analytical, documentation, communication, and programme coordination skills. Preferred Attributes Experience implementing or maintaining an AI Management System (AIMS) or an enterprise AI governance programme. Exposure to Generative AI, large language models (LLMs), AI agents, AI-enabled products, and third-party AI platforms. Ability to translate emerging AI risks, standards, and regulatory requirements into practical governance controls and business guidance. Ability to work independently, manage multiple workstreams, and engage effectively with senior stakeholders and technical teams. Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements: Time Type: Full time Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Sr. Specialist, Governance, Risk and Compliance (TCF).

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