David Kennedy Recruitment is working with a leading international fashion retailer that is seeking to onboard Customer Support Advisors to assist its customers with shopping-related enquiries
In this role, you support customers with product information, returns, refunds and general shopping enquiries, ensuring a positive customer experience. You provide clear and helpful information, resolve issues efficiently and escalate more complex cases when necessary
Position: Customer Service Advisor
Location: Barcelona, Spain
Model: 100% On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Respond to customer enquiries about product availability, sizing and general shopping matters
Assist customers with returns, exchanges, refunds and complaints
Provide accurate information about store locations, promotions, retail policies and procedures
Handle customer enquiries through the communication channels assigned to the campaign, which may include phone, email or digital channels
Investigate customer issues and provide appropriate solutions
Escalate unresolved or complex enquiries to the relevant teams
Maintain high standards of customer service and contribute to a positive shopping experience
REQUIREMENTS:
Fluent Basque + English B2
Strong communication and customer-service skills
Customer-oriented mindset with a professional and helpful approach
Ability to understand customer concerns and resolve issues effectively
Strong problem-solving skills and attention to detail
Ability to remain calm and professional when handling complaints
Comfortable working in a fast-paced customer-support environment
BENEFITS:
Permanent employment contract in Spain, including applicable statutory benefits and entitlements
Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
39-hour working week, Monday to Sunday, between 09:00 and 23:00, with rotating shifts
Gross annual salary plus a gross annual bonus
Modern offices in Barcelona with a terrace, comfortable facilities and team events
Genuine opportunities for professional development and career growth within an international company