We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. Department: 10806001 Medicine Services Administration Work Shift: none Job Description: The Director of Critical and Intermediate Care provides strategic and operational leadership for Critical Care and Intermediate Care services. This role is responsible for ensuring the delivery of high-quality, evidence-based patient care through effective management of clinical operations, personnel, financial resources, regulatory compliance, and quality outcomes. The Director collaborates with physicians, nursing leadership, and interdisciplinary teams to achieve organizational goals, enhance patient and employee satisfaction, and drive continuous improvement. This position fosters a culture of safety, accountability, and clinical excellence while supporting the mission and strategic objectives of North Mississippi Health Services. JOB FUNCTIONS Leadership · Provides strategic and operational leadership for Critical Care and Intermediate Care services. · Directs departmental initiatives, programs, and performance improvement activities to support organizational goals and priorities. · Promotes a culture of safety and accountability by ensuring compliance with patient safety, infection prevention, and quality standards. · Ensures nursing practice is consistent with the Mississippi Nurse Practice Act, professional standards, and organizational policies. · Ensures the delivery of safe, effective, and evidence-based patient care. Operations Management · Plans, directs, coordinates, and oversees the daily operations of Critical Care and Intermediate Care departments. · Establishes operational priorities, goals, and performance expectations to achieve quality, service, and financial objectives. · Monitors patient satisfaction, employee engagement, and quality outcomes, implementing improvement strategies as needed. · Develops, implements, and evaluates performance improvement initiatives to enhance patient care and operational effectiveness. · Assures compliance with established productivity and performance targets. People Leadership · Provides leadership, direction, and support for managers, leaders, and staff within assigned areas. · Recruits, develops, and retains a high-performing workforce to support departmental and organizational objectives. · Evaluates employee performance and provides coaching, mentoring, and accountability to promote professional development and achievement of goals. · Ensures appropriate staffing plans and workforce strategies to meet patient care and operational needs. Financial Management · Maintains accountability for departmental budgets and financial performance. · Collaborates with the Chief Nurse Executive, Finance, Human Resources, and senior leadership to develop and manage operating and capital budgets. · Monitors productivity, resource utilization, and expense management to support organizational financial goals and operational efficiency. Collaboration and Communication · Serves as a liaison among physicians, nursing staff, patients, families, and organizational leadership. · Builds and maintains collaborative relationships to support effective communication, problem-solving, and patient care delivery. · Participates in committees, councils, and interdisciplinary meetings to address issues impacting Critical Care and Intermediate Care services. · Prepares and presents operational, quality, and financial reports, analyses, and recommendations as required. Compliance and Regulatory Oversight · Ensures departmental compliance with NMHS policies, procedures, and guidelines. · Maintains compliance with applicable federal, state, local, accreditation, and regulatory requirements. · Ensures adherence to commonly accepted nursing standards and best practices for patient care and nursing operations. Quality and Clinical Excellence · Promotes the use of evidence-based practices to improve patient outcomes and quality of care. · Monitors and evaluates clinical performance indicators and quality metrics. · Leads initiatives that improve patient safety, clinical outcomes, patient experience, and operational effectiveness. Knowledge Skills and Abilities · Extensive knowledge of critical care, intermediate care, emergency services, and nursing operations. · Comprehensive knowledge of healthcare delivery systems, regulatory requirements, accreditation standards, and current healthcare trends. · Extensive knowledge of nursing practice, clinical standards, and evidence-based patient care. · Strong leadership skills with the ability to apply servant leadership principles to lead, develop, and engage high-performing teams. · Demonstrated ability to develop strategic plans, establish departmental goals, and drive organizational and operational initiatives. · Strong financial management skills, including budgeting, productivity management, resource allocation, and financial analysis. · Excellent organizational skills with the ability to effectively manage multiple priorities, projects, and competing demands. · Strong analytical, critical thinking, problem-solving, and decision-making abilities. · Excellent interpersonal, written, and verbal communication skills. · Ability to build collaborative relationships with physicians, nursing leaders, department leaders, staff, patients, and families. · Demonstrated ability to lead performance improvement, quality, and patient safety initiatives. · Ability to evaluate performance, provide coaching and mentorship, and promote employee engagement and professional development. · Knowledge of workforce planning, staffing strategies, and personnel management practices. · Ability to monitor and improve operational, quality, service, and financial performance metrics. · Proficiency in Microsoft Office applications and other healthcare-related technology systems. · Ability to interact effectively with diverse patient populations ranging from neonates to geriatrics. · Demonstrated commitment to customer service and the ability to foster a positive, respectful, and patient-centered environment. · Ability to maintain confidentiality and exercise sound judgment in handling sensitive and complex situations. · Must demonstrate a positive, caring, and professional attitude toward patients, families, staff, physicians, and the communities served. Physical Demands A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing. Occasionally Walking. Occasionally Sitting. Frequently Lifting/Carrying. Occasionally 20 lbs Pushing/Pulling. Rarely Climbing. N/A Balancing. N/A Stooping/Kneeling/Bending. Rarely Reaching/Over Head Work. Occasionally Grasping. Frequently Speaking. Frequently Hearing. Constantly Repetitive Motions. Frequently Eye/Hand/Foot Coordinations. Occasionally Salary Range: $135,491.20-$169,364.00 Education: Master’s Degree | Nursing, Health Administration | Required Certifications: Registered Nurse (MS) - MS Board of Nursing North Mississippi Health Services is a large rural health care system with state-of-the-art facilities in Mississippi and Alabama. We have career opportunities ranging from inpatient hospital care to 70+ rural health and specialty clinics, a variety of outpatient, women’s and behavioral health services and many additional support services. Our team of over 7,000 works together every day toward our shared mission – to continuously improve the health of the people of our region.

Director Critical & Intermediate Care.

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