Client Service Representative If you are a hardworking individual looking to join a team of like-minded people with a passion for excellence in veterinary medicine VCA Los Altos Animal Hospital is for you! We are seeking an experienced Client Service Representative to join our team of dedicated veterinary professionals at our fast-paced multi-doctor practice located in Long Beach. Our practice provides high-quality care to our patients with a positive, team-oriented work environment. The ideal candidate will be a believer in our mission statement – Your pet’s health is our top priority and excellent service is our goal – and will aim to exceed pet owner’s expectations with their stellar customer service during every encounter. Each of our CSRs must possess good critical-thinking, problem-solving and inter-personal skills as well as compassion, a positive attitude, dedication and excellent communication skills. Multi- tasking, taking direction and accepting constructive criticism is essential. Punctuality and reliability is expected. Why We Need You As the face of VCA the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions such as greeting clients and patients, answering telephones, scheduling and confirming appointments Placing outbound calls for follow-ups and reaching out to prospective clients Requesting medical records and maintaining client and patient accounts accurately Presenting and explaining treatment plans and payment options. Recommending products or services to clients based on pet’s needs Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and parasite prevention). Managing medical records, charts, reports and correspondence. Maintaining a clean and well-organized reception area, exam rooms and client-facing areas of the hospital (including removal of animal waste) both inside and outside the hospital Requirements High school diploma required 1-2 years of clinical experience Why You Should Consider Us At VCA your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth: Enjoy working in a general practice environment where we are lucky enough to build relationships with our clients and patients that span a lifetime Enjoy exposure to a diverse and stimulating caseload Grow your medical knowledge base with the assistance of our medical team as you work with them to provide our clients and patients with excellent care Tap into the expertise of more than 4,500+ doctors – including 600+ boarded specialists Sharpen your skills—and even learn some new techniques! Growth and leadership opportunities available Benefits Salary: $17 - 21 per hour Vacation and Sick accrual Holiday pay Medical, dental and vision coverage 401(K) plan If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Customer Service Representative.

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