Sagility (formerly HGS Healthcare) combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Operation Support Job title: Clinical Line Trainer Job Description: DUTIES & RESPONSIBILITIES: Responsible for implementation of training courses including outlines and syllabus for the platform they are assigned to. Responsible for maintenance and inventory of all training material they are assigned to. Develops and implements report methodology to determine status and to verify their certification into the operation. Measures and analyzes training effectiveness for program improvement and increased agent performance on the job. Train batch of agents, transfer of knowledge, handle the training teams during the soft landing period. Responsible for agents’ KPIs during their soft landing. Accountable for the quality of all agents brought to the floor sign off methodology. Adheres to schedule of training programs. Attends training meetings. Expands training knowledge through seminars and keeping abreast of current training issues. Works with Operations and Quality Assurance to understand the largest problem areas of the current agents, to institute into the training process. Works with operations to design and implement refresher training for current certified agents. Performs tasks assigned by his / her Training Manager. Others: • Actively assist in maintaining operational excellence on critical metrics such as service levels. • Render phone time as required/scheduled and when needed to help with Operations’ service levels, call volume, etc). Work At Home Responsibilities • Be familiar with and abide to all Sagility general security and Work @ Home security policies and procedures • Be familiar with and abide by all client security policies and procedures required to protect customer data • Maintain the security of the home work environment and protect the Sagility-provided assets, client system and data • Ensure that all security related incidents are reported • Shall work on the same internet connection that was tested during setup process. If changes are made to the current internet connection or router during the course of application or employment, employee will be required to notify the appropriate parties in advance and retest the connection to ensure the requirements are met. • Must immediately report system performance problems or downtime to his/her manager and the local IT-SPOC General Safety and Security • Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS). • Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions. • Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Health Information Technology for Economic and Clinical Health Act (HITECH), and Utilization Review Accreditation Commission (URAC). COMPETENCY REQUIREMENTS: With Moderate Competency Level in ff.: • Communication Skills (Spoken) • Communications Skills (Written) • Customer Service Orientation • Computer Literacy • Job Knowledge • Sense of Urgency • Passion for Excellence • Working in Team/Interpersonal Skills • Work Organization • People Management/Team Orientation • Drive for Results/Execution • Thriving in Change • Expertise/Analytical Skills • Product Knowledge • Problem Solving • Classroom Management • Presentation Skills • Facilitation Skills • Coaching • Process improvement • Performance Management • Discipline Management With Expert Competency Level in ff.: • Training Needs Analysis • Training Design and Development Location: Quezon City, PhilippinesPhilippines Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Already keen? Discover your next role with Sagility, a great place to work.

Clinical Line Trainer.

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