Salary range: $78,100 - $117,166/year Environmental Services, Bend, Oregon Relocation Assistance: This role offers in-state or out-of-state relocation assistance for candidates with one year of relevant experience who have not worked at St. Charles Health System in the last year. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Manager, Environmental Services - Bend REPORTS TO POSITION: System Director, Hospitality Services DEPARTMENT: Environmental Services DATE LAST REVIEWED: August 2026 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: Environmental Services (EVS) is responsible for maintain a clean and safe environment throughout both hospitals. EVS cleans and disinfects all surfaces. We provide cleaning standards that support a safe environment for patients, families, visitors, and caregivers. POSITION OVERVIEW: The Manager Environmental Services manages the provision of housekeeping and linen services. This position directs, organizes, and plans the use of resources (human, equipment, supplies) and processes (methods, policies, and procedures) to ensure the hospital environments are sanitary, attractive, safe and orderly. This position directly manages supervisors, coordinators and caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Plans, organizes, directs, coordinates and supervises functions and activities of the Environmental Services Departments to maintain the hospital environment in a sanitary, attractive, and orderly condition. Coordinates services to maintain the cleanliness, comfort, and safety of the interior of the Bend service areas. Performs Quality Assurance checks daily. Observes areas that need cleaning and schedules cleaning to be done. Responds to all requests from customers in a timely and courteous manner. Assists with entering new ESD caregivers into the Bed Tracking system. Directs and oversees recruitment, hiring, and orientation activities of new caregivers. Provides initial and ongoing training, coaching and development of caregivers. Maintains daily and weekly schedules for the department keeping staffing within budget parameters. Maintains a high level of patient and customer satisfaction and safety. Provides reports as needed in follow-up to surveys, inspections, and audits. Assists with cleaning needs as necessary. Maintains a thorough knowledge of cleaning processes, regulatory requirements, infection control policies, codes and disaster response process as it applies to the department. Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control Hires, directs, coaches, and monitors the performance of all direct reports, to develop and maintain a high-performance team that meets organizational and department goals Monitors and ensures all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals Provides and oversees team’s delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate. Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Lean concepts and tools. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High School Diploma/GED. Preferred: Bachelor’s Degree in related field. LICENSURE/CERTIFICATION/REGISTRATION: Required: Certified Healthcare Environmental Services Technician (CHEST). Valid Oregon driver's license and ability to travel to all SCHS worksites. Preferred: N/A EXPERIENCE: Required: Five (5) years relevant housekeeping experience to include at least one (1) year of leadership experience. Preferred: Three (3) years leadership experience. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. PHYSICAL REQUIREMENTS: Continually (75% or more): Standing and walking, carrying 1-10 pounds, operation of a motor vehicle for caregivers that are couriers. Frequently (50%): Lifting 1-10 pounds, pushing or pulling 1-25 pounds, grasping/squeezing. Occasionally (25%): Sitting, bending, climbing stairs, lifting and carrying 11-25 pounds, Use of clear and audible speaking voice and ability to hear normal speech level. Rarely (10%): Keyboard operation, stooping/kneeling/crouching, reaching overhead, pushing or pulling 25-50 pounds. Never (0%): Climbing ladder/step-stool, lifting or carrying 25-50 pounds, whispered speech level, operation of a motor vehicle. Exposure to Elemental Factors Rarely (10%): Heat, cold, wet/slippery area. Never (0%): Noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category Risk for Exposure to BBP . Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: MANAGER Scheduled Days of the Week: Variable Shift Start & End Time: Variable St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine. For additional information, such as Career FAQ's, benefits, and why your dream job awaits, please visit our Careers site. With a variety of nursing positions available, you can choose a career path that fits both your interests AND your lifestyle. Please click on the link for additional help on navigating the candidate site and features of the candidate home page. Candidate Home User Guide

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