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Solution Design & Strategy: Lead grooming sessions with business users to provide optimal solutions, accurate estimations, and detailed sub-tasks for every user story.
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Development: Execute end-to-end MS Dynamics CE implementations, including high-level customizations, UI/form & plugins & workflows development, Power Automate development, Security configuration, reporting/dashboards configuration and technical/business documentation.
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Module Expertise: Extensive hands-on development across Sales, Customer Service, Customer Voice, and Power Pages.
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System Integration: Manage seamless integrations using Web API, REST/ODATA, and SOAP endpoints, while utilizing Visual Studio and source control for versioning.
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Platform Maintenance: Proactively monitor, troubleshoot, and maintain the CRM platform to ensure zero-friction operations and rapid defect resolution.
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Agile Collaboration: Work within a Scrum framework, conducting stakeholder demos and collaborating with the architecture team to ensure designs meet all technical and business requirements.
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Leadership: Mentor Junior developers and ensure they know & follow the standards and best practices.
Requirements
Skills:
• Minimum of 8 years of extensive work experience using MS Dynamics CRM 365.
• Strong and solid hands-on Experience as MS Dynamics developer involving MS Dynamics cloud
offering configuration, development of Customizations and extending capabilities of the
platform (like Workflows / Plugins).
• Strong experience with MS Dynamics Cloud Offering Modules including Customer Service Hub
and its new features (e.g., Unified SLA / KB Article), Dynamics 365 Marketing (Outbound /
Realtime), Customer Voice, and Sales and Power Apps and power pages.
• String experience with Power Automate Cloud Flows
• Strong and solid hands-on Experience as a developer with C#, ASP.net, .Net core and Web APIs.
• Experience with Azure Synapse Link and Data Flows development
• Experience with banking industry is preferred.
• Experience of working in a fast-paced agile team
• Strong planning, prioritization, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Bachelor's degree/University degree
• 8+ years of experience with prior experience in banking domain.
• Experience working in Agile methodology.
• Experience in Confluence and Jira
• Experience working with product/ technology delivery teams and support