Job Description
About the Role
As a Retail Intern, you will gain hands-on experience in day-to-day retail operations and customer service. You will develop key skills in communication, sales support, and store management, contributing to enhancing the overall customer experience and operational efficiency.
Key Responsibilities:
- Apply communication skills to perform various workplace tasks and ensure effective interaction with customers and colleagues.
- Produce business documents and reports using software such as Microsoft Office and/or Google Workspace.
- Manage customer needs and expectations, providing exceptional service and addressing inquiries or issues.
- Provide detailed information on products and services to customers, ensuring their needs are met.
- Handle service breakdowns and perform recovery actions to maintain customer satisfaction.
- Coordinate and check merchandise to ensure stock levels, presentation, and quality.
- Support and assist in organizing store and sales promotion activities.
- Collate performance data on store and sales promotion initiatives for analysis and reporting.
- Manage and process cash and non-cash payments accurately and efficiently.
- Gather feedback from customers and sales staff to improve service quality and store operations.
- Maintain appropriate inventory levels, ensuring stock availability and organization.
- Update and maintain the store’s database, ensuring accurate records for inventory, customer details, and promotions.
Requirements:
- Current student or recent graduate in Retail, Business, Marketing, or related field.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and/or Google Workspace.
- Ability to handle customer service tasks and resolve issues effectively.
- Strong attention to detail and ability to manage time efficiently.
- Enthusiasm for learning about retail operations and store management.
- Be available for assignment and willing to travel to any of the Company's retail locations, including Tampines 1, Westgate, Causeway Point, Eastpoint Mall, Chinatown Point, and Waterway Point.
What We Offer:
- Hands-on experience in a fast-paced retail environment.
- Opportunities to develop customer service, sales, and operational skills.
- Mentorship from experienced professionals.
- Potential career progression opportunities upon successful internship completion.
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