- Proactive network monitoring and first level of support to network incidents for night shift.
- Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration.
- Basic troubleshooting, escalation to network team within SLA, keeping up with communication until resolution.
- Network equipment configuration, and replacement of faulty network equipment under Network Team’s guidance.
- Participate as a buddy check for network engineers during night change windows.
- Provide occasional extended hours support during high projects season, and during site maintenance day.
- Respond to incidents within SLA.
- Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management.
- Creation of daily pass down report.
- High School diploma or equivalent required.
- 2+ years of Network Help Desk or Network Technician experience
- Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.
- Some experience with VLANs, Subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, traceroute, optical transceivers, hubs, switches.
- Due to required SLA, must live within 1 hour from north Austin, TX.
- Proficient in Word, Excel, Power Point, Visio.
- Ability to work well within a team and mentoring other network technicians.
- Strong sense of responsibility.
- Able to occasionally lift equipment up to 40lb.
- Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility.
Preferred qualifications:
- Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.
- Experience with switch configuration, IP subnetting, network troubleshooting
- Bilingual Korean
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***