- Strong customer orientation and strong negotiating skills
- Background in import logistics, global import operations, and Customs Compliance
- Develops and maintains operational plans to include all business requirements of customers
- Provides pricing for ocean/air/trucking freight with carriers, 3rd party logistics providers
- SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensuring operational SOP compliance
- Responsible for developing and enforcing standard operating procedures to comply with all local, state, and federal regulations related to shipments and transportation
- Builds relationships with carriers, vendors, and internal team members, and helps resolve any freight problems that may arise
- Reviews KPIs for each business and performance regularly for customer satisfaction
- Learns and follows company work hours, policies, procedures, and rules governing professional staff behavior
- Performs ad-hoc reporting, as required
- Performs other job-related duties as required
- Minimum of 3 years of work experience in freight forwarding or logistics industry (Ocean/Air Carrier)
- Warehouse (WMS) experience preferred
- Strong Excel spreadsheet and PowerPoint preparation skills
- Highly organized with the ability to manage multiple projects while paying close attention to detail
- Excellent analytical and problem-solving skills
- Great interpersonal skills, with the ability to communicate openly and effectively
- Works well under pressure and has a sense of urgency
- Strong work ethic
- Proficient in Outlook, Microsoft Office applications such as Excel, PowerPoint, and Word
- Bachelor’s Degree preferred
All your information will be kept confidential according to EEO guidelines.
*** NO C2C ***