Position Summary
The Middleware & Integration Systems Administrator is a critical role responsible for the management, maintenance, and support of key middleware platforms that bridge our organization's applications and services. This role requires a strong technical background in identity management, email administration, and application support, as well as experience with licensing and third-party hosted solutions. The ideal candidate will be a problem-solver who can effectively manage multiple systems, troubleshoot issues, and ensure smooth integration between various technologies.
Accountabilities/Responsibilities
Google Workspace Administration:
Manage and maintain Google Workspace (formerly G Suite) email and collaboration tools.
Configure and troubleshoot email delivery, spam filtering, and security settings. Manage user accounts, groups, and permissions.
Provide user support for Google Workspace issues.
Okta Identity Management:
Administer Okta for user provisioning, authentication, and single sign-on (SSO). Manage user accounts, groups, and application access.
Implement and maintain security policies and multi-factor authentication (MFA). Troubleshoot Okta integration issues with other applications.
Tier 3 User and Application Support:
Provide advanced technical support for user-reported issues with middleware platforms, applications, and integrations.
Troubleshoot complex problems, analyze root causes, and implement solutions. Escalate issues to appropriate teams or vendors when necessary.
Document solutions and create knowledge base articles for future reference.
Licensing Administration:
Manage software licenses for middleware platforms and other applications. Ensure compliance with license terms and conditions.
Track software usage and forecast future licensing needs.
3rd Party Datacenter Hosted Application Administration:
Manage and maintain third-party applications hosted in external data centers. Perform updates, patches, and configuration changes.
Monitor application performance and availability. Coordinate with vendors for support and troubleshooting.
Competencies for Success
Technical Acumen: Possess a deep understanding of middleware technologies, their interactions, and dependencies.
Analytical Thinking: Ability to analyze complex issues, break them down into smaller components, and identify root causes.
Problem-Solving Prowess: Resourcefulness in finding solutions to technical challenges, leveraging available tools and resources.
Proactive Approach: Take initiative to monitor systems, identify potential issues, and implement preventive measures.
Adaptability: Flexibility to embrace new technologies and adapt to evolving business needs. Communication Skills: Clearly communicate technical information to both technical and non-technical audiences.
Collaboration: Effectively collaborate with team members, other IT departments, and external vendors. Time Management: Prioritize tasks and manage time effectively to meet deadlines and deliver results. Customer Focus: Deliver excellent customer service to internal users, responding promptly to requests and inquiries.
Continuous Learning: Stay updated with the latest trends and best practices in middleware technologies and security.
Qualifications/Experience
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.
- Experience: 3+ years of experience in systems administration or a related role, with demonstrated experience in middleware administration, identity management, and application support.
Physical Demands
The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse
- Extended work hours at month end and during year end
We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.