Position Summary
The Program Manager is responsible for the autonomous, end-to-end design, execution, and continuous strategic alignment of complex training portfolios that drive organizational capability and talent pipeline maturity. Operating with high tactical autonomy and minimal executive oversight, this role ensures our workforce is equipped to sustain rapid organizational growth.
Track Assignment Note: Candidates selected for this role will be strategically deployed into one of two critical business verticals based on organizational need and domain expertise: Local Company Operations or Support Services Campus. Both tracks require a blend of strategic vision and hands-on execution. Regardless of track assignment, the Program Manager will own the lifecycle of their assigned training programs.
Accountabilities/Responsibilities:
Team Management and Leadership
- Lead, mentor, and develop a team of program coordinators and instructional designers to successfully meet departmental goals and objectives.
- Oversee resource allocation and cross-functional workflows, ensuring team members are effectively deployed.
- Foster a culture of high performance, accountability, and continuous professional growth.
Strategic Portfolio Ownership
- Autonomously manage, scale, and evolve complex, multi-session learning pathways from conception through execution.
- Establish critical project milestones and maintain alignment with overarching company growth strategies.
- Track Specifics:
- Local Company: Own the Management Development Training Program (MDTP), scholarship program, and localized operational pathways.
- Support Services: Oversee sequential leadership paths including Emerging Leaders (high-potential ICs), Leadership Now, and advanced Third-Party Executive management programs.
Curriculum Design & Modernization
- Define audience-specific program identities and guide Instructional Designers to build high-impact learning assets.
- Shift legacy, inefficient training frameworks toward modern, agile, and digestible learning methodologies.
- Track Specifics:
- Local Company: Oversee advanced instructional modules mapping core job roles (Sales, Purchasing, Warehouse, Back Office, Financials) and localized operational blueprints.
- Support Services: Transition overlapping phase models into modular, micro-learning paths that "graduate" participants through distinct skill milestones.
Stakeholder Collaboration & Consultation
- Partner with internal business leaders to extract institutional knowledge and translate it into actionable educational programs.
- Own the management of subject matter experts databases to ensure an accurate record of industry leaders to share knowledge and contribute to materials on different topics.
- Track Specifics:
- Local Company: Identify, cultivate, and coordinate top-performing Local Company Presidents and subject matter experts to co-lead advanced masterclasses.
- Support Services: Collaborate closely with Service Company leaders to build onboarding and specialized technology-adoption tracks.
Training Assessment & Execution
- Ensure training initiatives translate into measurable, real-world business outcomes and a strong return on investment (ROI).
- Track Specifics:
- Local Company: Drive training application in core business levers, including Data Analytics, Value-Based Pricing, Matrix Optimization, and Inventory Management.
- Support Services: Execute standardized training needs audits across Support Campus teams to accurately diagnose capability gaps and propose targeted educational interventions.
Other Duties as Assigned
Competencies for Success:
- Ability to operate with strong tactical judgment; self-manage projects and hit deadlines seamlessly with minimal direct executive supervision.
- Ability to synthesize complex business goals into structured, multi-session learning pathways that directly drive organizational capability and talent velocity.
- High comfort level operating in ambiguous environments with minimal oversight; a self-starter who establishes clear milestones and takes absolute ownership of deadlines.
Minimum Qualifications:
- Bachelor’s Degree in Business Administration, Human Resources, Organizational Development, Instructional Design, Education, Communications, or a related field.
- 5+ years of progressive experience in program management, corporate talent development, or enterprise-level operational training design.
- 1–2 years of experience directly leading or coordinating the workloads of instructional designers, program coordinators, or trainers.
Preferred Qualifications:
- Master of Business Administration (MBA), Master’s in Organizational Development (MSOD), Human Resource Management, or Adult Education / Instructional Technology.
- Project Management Professional (PMP) Certification.
- Prior experience working within wholesale distribution.
Physical Demands
The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:
- Sitting or standing for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
- Ability to travel approximately 20%.
We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.