About the role
Reporting to the Senior Recruitment Innovation Manager, you will join SEEK's Commercial Growth – Adjacent Revenue team within the Pay-Per-Hire business. You are a delivery-first operator: you own end-to-end hiring outcomes on complex, high-impact roles, meet clear SLAs for hirer and candidate communication, and follow process with the discipline needed to make our experiments trustworthy. On top of delivering great results, you will act as an innovation engine — stress-testing AI tools, running structured experiments on recruiter process flows and feeding structured insights back to product and growth teams for further refinement, automation or improvement. As the go-to person in your pod, you will mentor and coach Recruitment Innovation Specialists, lifting capability across intake calls, sourcing strategies and AI-enabled workflows. This is a hands-on individual contributor role (no direct reports) with high ownership and clear KPIs across delivery quality, process compliance and SLA adherence.
Key responsibilities
- Own end-to-end hiring outcomes for allocated roles — from brief through to placement, meeting defined SLAs at every stage
- Proactively reach out to hirers and candidates within agreed timeframes, providing timely updates and resolving issues early to maintain a consistent, high-quality experience
- Follow all process steps with precision — accurate recordkeeping, disciplined test-and-control compliance and clean data are non-negotiable KPIs that make our experiments reliable
- Run structured experiments on recruiter process flows — document what you try, capture what you learn and share clear, actionable insights with product and growth teams for further refinement or automation
- Lead or co-lead innovation initiatives in collaboration with product, growth and operations, helping distinguish good ideas from scalable solutions
- Coach and mentor Recruitment Innovation Specialists, supporting onboarding, skill development and adoption of new tools and workflows
- Contribute to scalable playbooks by documenting best practices, refining standard operating procedures and helping others navigate change
The successful candidate will have:
- Experience in the employment or recruitment industry
- Demonstrated high-ownership experience — balancing delivery excellence with continuous process improvement
- Proven track record of meeting SLAs and compliance standards in a fast-paced, customer-facing environment
- Comfortable working across multiple systems and workflows, with willingness to learn and use AI-enabled and automated tooling
- Strong data discipline — keeps records clean, follows process carefully and can help design, run and interpret structured experiments
Perks and Benefits
- Attractive remuneration package
- Hybrid Working
- Flexible leave offerings
- Smart casual dress code every day
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.