Creative Traffic Operations
- Coordinate the day-to-day movement of creative work from intake through delivery across Creative Services, Video Production and marketing, applying agreed priorities, workflow standards and realistic timelines.
- Maintain a single, accurate view of work in progress, including scope, owners, dependencies, capacity, delivery risks and key stakeholder expectations.
- Lead quarterly, monthly and ongoing capacity planning by preparing demand, workload and capacity views for review by the Senior Manager and relevant team leads.
- Maintain intake quality with the creative traffic operations team ensuring briefs are complete, clear and appropriately scoped, and support requestors with project setup, timelines, approvals, handovers and workflow guidance.
- Identify bottlenecks, resourcing risks and delivery changes early; escalate issues with practical options and coordinate agreed actions across concurrent projects, campaigns and multi-market rollouts.
- Support the implementation of approved workflow, tooling, automation and process improvements, while providing delivery coordination and stakeholder follow-up that reduce day-to-day friction for creative teams.
Budget Tracking and Contract Administration
- Maintain operational trackers for approved budgets, committed spend, actuals and forecasts across freelancers, suppliers and external agencies.
- Prepare budget updates and flag variances, risks and emerging requirements to the Senior Manager and relevant Finance stakeholders; budget ownership and financial accountability remain with the Senior Manager.
- Coordinate purchase orders, statements of work, renewals, milestones and other contract documentation in partnership with Procurement, Legal, Finance and relevant stakeholders.
- Provide administrative and tracking support for contract management, without owning commercial negotiation, supplier selection or final contractual decisions.
Reporting and Operational Visibility
- Maintain accurate workflow, workload, capacity, delivery and budget tracking information for operational reviews and decision-making.
- Prepare regular reporting inputs, dashboards and summaries for the Senior Manager and relevant stakeholders, highlighting risks, trends, dependencies and actions.
- Support established governance rhythms by coordinating agendas, updates, actions and follow-up from operational meetings.
- Provide reliable data and practical observations to support the Senior Manager’s agency reporting, planning and performance discussions.
Success Measures
Success in this role will be measured by:
- Efficient and consistent movement of work through the in-house agency, from intake through to delivery.
- High visibility and accuracy of work in progress, priorities, timelines, dependencies, team capacity and delivery risks.
- Effective coordination of workload, resource allocation and scheduling within agreed priorities and capacity plans.
- Reduction in workflow bottlenecks, scheduling conflicts, rework and avoidable delivery delays.
- High-quality briefing and smooth onboarding of work into the agency workflow.
- Accurate and timely budget tracking, forecast inputs, spend visibility and contract administration support.
- Reliable day-to-day coordination of approved freelancers, suppliers and external agencies.
- Clear, timely and actionable reporting inputs that support the Senior Manager’s planning, governance and performance discussions.
- Positive stakeholder feedback regarding communication, visibility, coordination and delivery support.
- Effective operational coordination of major campaigns and large-scale, multi-market delivery activity.
- 5+ years of experience in traffic management, workflow coordination, creative operations, production operations or resource management.
- Strong understanding of creative, content and production workflows across design, copy, video, campaigns and multi-market delivery.
- Demonstrated experience coordinating multiple concurrent projects, deadlines and priorities in a fast-paced environment.
- Strong capability in workflow planning, scheduling, resource coordination and capacity tracking.
- Experience tracking operational budgets, spend and forecasts, and coordinating contract or purchase order administration.
- Experience coordinating freelancers, suppliers or external agencies within established commercial and operational frameworks.
- Strong stakeholder management and communication skills, with the ability to create clarity across marketing, creative, production and external partner groups.
- Experience preparing operational reporting, dashboards, status updates or performance insights.
- Excellent organisational skills, attention to detail and the ability to maintain calm and clarity while navigating changing priorities.
- Strong problem-solving skills with the ability to identify risks early, escalate appropriately and support practical solutions.
- An interest in using technology and AI to improve how teams work with some experience using workflow, or reporting tools such as Monday.com, Excel or similar platforms is a plus.