Responsible for the end to end delivery and smooth operations of our divisions CRM capabilities working with adjacent project management, development and BI teams. This person would work hands on with our internal customers/stakeholders in facilitating requirements development to gain an understanding of our current state business processes, determining future needs and supporting the implementation work that follows. The BA will elicit current state pain points and uncover gaps in CRM best practices. When appropriate, they will produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams. These requirement gathering sessions can be derived from individual ticket requests or larger observed business objectives determined through roadmap development.
This person will be able to synthesize both technical and business information and present implementation needs and options confidently. The BA presents complex information equally well to high level management audiences or a developer community. The BA will have hands-on experience implementing Safesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders at any phase of development.
This person will also act as a primary Salesforce Administrator working to implement new user functionality via sound Salesforce and industry best-known-methods and establishing operating models to manage the onset of new requests.
Responsibilities:
- Help build/improve requirements elicitation strategies for every stakeholder group we engage.
- Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate those to customers.
- Lead discovery and collaborative requirements reviews, which can includes large audiences, solution presentations, and prototype demonstrations.
- Maintaining and enhancing data integrity through effective design, maintenance and security in the Salesforce.com application.
- Responsible for identification and inventory of customer process pain points and gaps in best practices.
- Perform rapid analysis and decomposition of complex business information into technical process components.
- Perform business process modelling, User experience modeling and basic technical architecture diagramming.
- Can interpret technical and business strategy roadmaps and apply a detailed technical solution.
- Comfortable building and demonstrating prototypes in Salesforce validation/sandbox environments.
- Comfortable with heavy involvement in user acceptance test planning.
- Ability to work in an Agile development team structure
- Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience
- 5+ years experience as a Business Analyst or Systems/Software Engineer or Software experience
- 4+ years experience with Salesforce.com configuration
- Experience with Salesforce.com custom development
- Strong presentation and communication skills
- Extensive hands-on (not just certifications) experience with implementations using Salesforce.com in the following areas:
*Salesforce.com Sales Cloud
*Salesforce.com Service Cloud
*Salesforce.com Marketing Cloud
*Salesforce.com Wave Analytics Cloud in addition to standard SF reports/dashboards
*Salesforce.com Force.com platform development
*Salesforce.com Lighting Experience, Components, etc a plus