Will work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team. Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals.
Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals.
- IIS
- Windows Server
- Webservices
- Windows Application
- Clustered Environment
- Excellent Communication Skills (writing/verbal)
- Ability and willingness to learn a new internal tool
- Ability to work well with a team
- Minimum 2-4 years college degree in relevant field
- Minimum 4-6 years relative hands on experience
Preferred Skills:
- SQL Server
- C#.NET
- Script language
- App Fabric