- Leading the service job handling team (Planning&Costing, Procurement, Purchasing, Customer Service & Job Handling) managing branch support for IEMEA as well as global project business
- Meet service delivery KPI's as agreed with Service Area Manager.
- Ensure safe working conditions complying with company policies and governmental regulations
- Establish a comprehensive backoffice process to support and maintain overall service business.
- Ensure accurately maintaining of required documentation
- Support and maintain overall service business
- Contribute to operative planning for area of responsibility
- Ensure reporting / invoicing / bookings / working hours are complying with internal and legal regulations and executed accurately and timely per order
- Workforce Planning & Costing
- Customer Management
- Global Mobility Management / Travel Management
- Immigration Knowledge
- Tax Knowledge
- Maintaining productivity despite interruptions, machine issues, or changes in plan
- Coordination and Team Synchronization (Timely coordination with colleagues, supervisors, and adjacent shifts)
- Reliable adherence to shift schedules, start/end times, and break regulations
- Bachelor Degree Business Administration or similar education plus additional functional training or qualification
- 5+ years of Leadership experience in areas of customer services, branch/shopfloor management, work in specific job field
- Customer-oriented work
- Self-Organization
- Negotiation skills
- Able to work in cross functional teams
- English and German language skills in spoken and written
- Project Management
- Working in international teams
The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
- Training opportunities
- Mobile and flexible working models
- Sabbaticals
and much more...
Sounds interesting for you? Click here to find out more.
Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.
Ready to drive with Continental? Take the first step and fill in the online application.
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