This role serves as a key technical resource responsible for maintaining integrations, troubleshooting cross-platform business process issues, supporting eCommerce operations, and partnering with business stakeholders across Sales, Finance, Operations, Fulfillment, Customer Support, and Marketing.
Essential Functions
- Provide day-to-day support for enterprise applications including NetSuite, Salesforce, WooCommerce, Stripe, Avalara, SPS Commerce (EDI), Celigo, Zapier, and Amazon Seller/Vendor platforms.
- Troubleshoot system, data, and workflow issues across integrated business systems.
- Partner with business users to diagnose and resolve operational issues impacting orders, fulfillment, invoicing, customer accounts, integrations, and reporting.
- Maintain and support integrations between enterprise platforms including ERP, CRM, eCommerce, shipping, tax, payment, and EDI systems.
- Support and troubleshoot MuleSoft integrations and participate in future integration platform migration initiatives.
- Support WooCommerce storefront operations including payment processing, order management, shipping workflows, and customer transaction troubleshooting.
- Support Stripe payment processing workflows and issue resolution.
- Support Amazon account operations and integrations.
- Partner with Fulfillment and Operations teams to troubleshoot shipping, order routing, and EDI-related issues.
- Collaborate with stakeholders to analyze business processes and identify opportunities for automation, optimization, and operational efficiency.
- Document system workflows, integration mappings, support procedures, and troubleshooting guides.
- Assist with testing, validation, and deployment of new system enhancements and integrations.
- Coordinate with external vendors, consultants, and software providers to resolve technical issues and support upgrades.
- Perform other duties as assigned.
Required Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field OR equivalent combination of education and experience.
- 7+ years of experience supporting enterprise business systems, integrations, or eCommerce platforms.
- Hands-on experience supporting ERP and CRM platforms such as NetSuite and Salesforce.
- Experience supporting integration platforms such as MuleSoft, Boomi, Workato, or similar middleware technologies.
- Experience supporting eCommerce platforms such as WooCommerce, Shopify, Magento, or similar.
- Experience troubleshooting integrated business workflows across multiple systems.
- Strong analytical and problem-solving skills.
- Experience supporting APIs, data integrations, or workflow automation tools.
- Strong communication skills with ability to work effectively across technical and non-technical teams.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Experience with SPS Commerce or EDI integrations.
- Experience supporting Avalara tax integrations.
- Experience supporting Stripe or payment processing platforms.
- Experience with SQL, reporting tools, or data analysis.
- Experience with Amazon Seller Central or Vendor Central.
- Familiarity with order-to-cash, fulfillment, shipping, and inventory management workflows.
- Experience in manufacturing, consumer products, retail, eCommerce, or hardware-based businesses.
- Experience with MuleSoft or modern event-driven integration architecture is a plus.
- Salesforce, NetSuite, or integration platform certifications are a plus.
Salary Range: $95,000-$125,000
Work Environment
- Hybrid or office-based work environment depending on business needs.
- Occasional after-hours support may be required during system outages, deployments, or critical operational incidents.
- Frequent collaboration with cross-functional teams including Finance, Operations, Fulfillment, Sales, Customer Support, and Marketing.
- Ability to work independently while managing multiple priorities and support requests.
- Able to lift 25 lbs.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.
VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.
VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.