Job Profile: Student Support Specialist 2 Job Family: Student Support Services Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates. Job Description: This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona. Are you passionate about empowering students to achieve their goals as an empathetic communicator and problem solver? Do you have experience working with re-entry students or higher education financial processes? Then check out the EdPlus Re-Entry Finance Specialist opportunity below! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Curious about what it’s like to work at EdPlus? Watch this short video, then explore more stories on the EdPlus at ASU YouTube channel. We're seeking a detail-oriented, solutions-driven Re-Entry Finance Specialist to join our Re-Entry team in the Success Coaching Center. Every day you'll make a meaningful difference by providing dedicated financial case management for former ASU students striving to return to their education. You will help students move past complex financial and administrative barriers that stand between them and enrollment, including financial aid, satisfactory academic progress, outstanding balances, holds, collections, payment arrangements, and scholarship eligibility. As the Re-Entry team's primary point of coordination, you will partner with offices across the university to guide time-sensitive cases from identification through resolution, building trusting, collaborative relationships with students and colleagues along the way. Your work will directly support ASU's broader re-entry strategy across digital and campus immersion populations, all while adhering to established policies and guidelines. Essential Duties: Owns and manages complex financial re-entry cases from identification through resolution, including outstanding balances, financial holds, collections, late fees, in-house payment plans, cost-of-attendance issues, and other financial barriers to enrollment. Provides individualized coordination for students regardless of scholarship eligibility. Serves as the Re-Entry team's primary financial liaison, coordinating cases across Financial Aid Support Services (FASS), Student Business Services (SBS), Enrollment Services, academic units, and other university partners. Processes include time-sensitive SAP reviews, financial aid questions and documentation, all while maintaining continuity and clear next steps for the student. Reviews student accounts and financial circumstances to identify barriers, applicable resources, required actions, and appropriate escalation pathways; communicates complex financial information to students in a clear and supportive manner. Manages scholarship and financial-support processes for returning students, including applications, eligibility review, fund coordination, corporate-partner benefits, and related enrollment agreements or requirements. Supports specialized re-entry transactions and administrative actions, including program reactivations, graduation audits, and other case-specific steps needed to establish a viable pathway back to enrollment. Maintains accurate financial case tracking and documentation, including regular case-status reporting, scholarship budget monitoring, and follow-up on unresolved or escalated cases. Monitors case volume, resolution timelines, balance trends, SAP outcomes, and recurring barriers; analyzes data and communicates findings to inform operational decisions; recommends workflow, policy, communication, or coordination improvements to improve student return rates. Partners with Re-Entry Enrollment Coaches and Specialists to provide coordinated support so financial casework does not interrupt outreach, engagement, or the student's broader re-enrollment journey. Works effectively in a fast-paced, policy-dependent environment with time-sensitive deadlines, detailed financial information, and multiple concurrent cases requiring accuracy and follow-through. Maintains appropriate confidentiality and follows university policies and procedures when handling student financial and educational information. Assumes or coordinates other duties or projects as assigned or directed. Desired Qualifications: Evidence of a bachelor’s degree or higher in a related field. Evidence of a people-oriented approach with experience guiding others through education-related financial processes and decisions. Evidence of effective and persuasive communication and presentation skills. Experience working with online programs and students in a higher education environment. Experience developing, facilitating, and maintaining strong, collaborative relationships with populations. Experience using Salesforce, MS Office and Google Suite. Evidence of strong organizational, time management, and prioritization skills, with excellent attention to detail. Experience following guidelines, structure, and established policy to deliver accurate and precise information. Experience working with financial aid, student accounts, or related financial processes. This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona. NOTE: Please answer the following questions in your cover letter: Describe your level of familiarity with ASU’s Quick Re-Entry policies or similar re-entry or readmission processes. Describe your experience with financial aid, student accounts, or related financial processes. Salary & Benefits: $51,500 - $60,200 per year; DOE The target salary for this position is $52,000 per year. ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options. Healthcare Financial Security Retirement Family Resources Tuition Reduction (eligible ASU Employee, their dependents, and spouse) Discounts Working Environment: ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy. ASU EdPlus supports flexible work options, ranging from alternate to hybrid remote work schedules, subject to approvals per ASU policy. Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position. Department Statement: As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold. ASU EdPlus Driving Requirement: Driving is not required for this position. Location: Off-Campus: Scottsdale Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator For step-by-step application instructions, refer to the ASU Application Guide for External Candidates Log in to Workday, navigate to the Jobs Hub, and search and apply for staff positions. Applying through this external site may result in longer recruitment processing times. Apply for staff positions through this site using an external candidate account registered with a personal (non-ASU) email address.

EdPlus Re-Entry Finance Specialist.

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