- Manage the Audit Team to achieve operational excellence, quality standards, and business objectives.
- Act as the primary bridge between the Management Team and the Audit Team, ensuring effective two-way communication, alignment on priorities, and timely resolution of operational challenges.
- Drive team performance through KPI management, regular coaching, performance reviews, and continuous improvement initiatives.
- Conduct onsite audits when required, particularly for key clients, complex projects, high-risk suppliers, or to support team capability and quality assurance.
- Monitor audit quality and consistency by reviewing audit performance, participating in witness audits, and providing technical guidance and coaching to auditors.
- Plan and optimize auditor allocation to ensure balanced workloads and the right expertise for each project.
- Recruit, onboard, develop, and assess team members based on technical competency, performance, and potential.
- Deliver technical training and ensure auditors remain qualified and compliant with client requirements and audit schemes (APSCA - CSCA level III, amfori BSCI, Sedex, ISO, etc.).
- Ensure audit operations comply with QIMA standards, client expectations, and applicable compliance frameworks.
- Investigate internal and external quality issues, identify root causes, and drive corrective and preventive actions (CAPA).
- Support pre-audit discussions, client meetings, and strategic audit programs by providing technical expertise and representing the Audit Team.
In order to succeed in this role, you should have:
- 7+ years of experience in auditing, quality assurance, compliance, or related fields, including at least 3 years in a people management or team leadership role.
- Demonstrated experience leading and developing teams, managing performance, and driving operational excellence.
- Strong knowledge of ISO standards, Quality Management Systems (QMS), supplier audits, compliance frameworks, and social/commercial audit programs.
- Solid experience in resource planning, stakeholder management, conflict resolution, and cross-functional collaboration.
- Strong analytical and problem-solving skills with the ability to identify operational challenges and implement effective solutions.
- Excellent communication, coaching, and influencing skills with the ability to engage stakeholders at all levels.
- Resilient, adaptable, and able to thrive in a fast-paced, dynamic environment.
- Professional English communication skills, both written and verbal.
- Willingness to travel as required.
If you fit this position, we’d love to hear from you! Send your resume to anna.nguyen@qima.com or Zalo/Whatsapp: +84 917 043 302.