Compensation Type: Hourly ‎ Compensation: $19.92 ‎ The Specialist supports both new and continuing students by ensuring a smooth transition throughout the enrollment process. This position rotates among three different departments, Student Central, Admissions, and Placement Testing based on operational needs. This role provides guidance on key campus services, including financial aid, student records, course registration, and residency for tuition purposes. It also supports the functions of the Admissions Office, welcoming and serving perspective students as well as proctors placement tests. While the Specialist primarily assists students in person, they may also provide support by phone, email, and chat. ‎ Student Support Works closely with students throughout the admission and enrollment process and supports the areas of Student Central, Admissions, Assessment & Placement, and New Student Programs. Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat. Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action. Introduces new students to Columbus State systems and resources while assisting with admissions. Provides campus tours for in-person events and information sessions while serving as a member of the Welcome Team. Collaborates with faculty, staff and community to support initiatives. Communicates with students regarding the assessments/course placement/testing processes and procedures. Utilizes professional proctoring to support and secure testing environment. Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process. Provides computer navigation support to students utilizing self service student portal and other electronic tools. Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc. Utilizes professional proctoring procedures to support a secure testing environment. Helps with workshops and explains College admission process, enrollment steps, and ongoing student service requirements. Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources. Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students. Customer Service Provides comprehensive customer service in high volume and challenging environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary. Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures. Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes. Facilitates prerequisite authorizations and other permissions required for student enrollment. Participates in and delivers engaging presentations. Provides guidance on departmental and campus-wide procedures. Attends college and community events to answer general questions. Clerical Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies. Maintains confidentiality to student records and other information. Culture of Respect Fosters and maintains a safe environment or respect and inclusion for faculty, staff, students, and members of the community. *Regular, predictable, and punctual attendance is required. OTHER DUTIES & RESPONSIBILITIES Attends all required departmental meetings and trainings. Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to changing needs of the College and business partners. Hours may include working outside of a normal workweek schedule as well as working in multiple locations as needed to meet workload demands, including occasional Saturday morning shifts. This position is part-time (20 hours per week), with the possibility of up to 29 hours based on operational needs. Hours may vary within the following range: Monday, Tuesday, Thursday: 8:00 AM – 5:00 PM; Wednesday: 8:00 AM- 7:00 PM; Friday: 8:00 AM – 4:30 pm; Saturdays as needed. MINIMUM EDUCATION AND EXPERIENCE REQUIRED Highschool Diploma or GED. Three (3) years of clerical experience in the area of the assigned specialized function. *An appropriate combination of education, training, coursework and experience may qualify a candidate LICENSES AND CERTIFICATIONS State Motor Vehicle Operator’s License or demonstrable ability to gain access to work site(s) WORKING CONDITIONS Typical office environment. Regular exposure to moderate noise typical to business offices. *CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Full Time/Part Time: Part time Union (If Applicable): Scheduled Hours: 20 Additional Information In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status. There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually. Since we opened in 1963, we have served students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out our Fast Facts to learn more. For more information on the Columbus State's community impact, please check out our Community page. Columbus State’s mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity. Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at ADAEmployee@cscc.edu. For additional information on accommodations please click here. Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students’ success in all of our work. STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216 Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth. Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression. Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions). Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you. Please let your Talent Acquisition Partner know if there if you have any questions about benefits, retirement, all-things Columbus State, or anything else regarding our process.

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