Compensation Type: Hourly ‎ Compensation: $20.85 ‎ The Specialist, Student Support & Retention develops meaningful relationships with students throughout their educational journey and provides individualized support designed to improve persistence, academic achievement, credential completion, graduation, and transfer readiness at the Delaware Campus. The Specialist utilizes data-informed practices and student success technologies to identify at-risk students and implement targeted interventions that support student success. This position serves a varied student population including commuter students, adult learners, first-generation students, workforce-development students, rural learners, and students from historically underserved populations. ‎ ‎ ESSENTIAL JOB FUNCTIONS Student Outreach, Case Management & Retention Support Supports and maintains comprehensive student outreach, case management, and retention initiatives designed to promote enrollment persistence, academic success, and credential completion. Proactively engages students through targeted outreach campaigns, individualized support plans, and guided referrals to campus and community resources. Monitors student progress utilizing early alert systems, retention analytics, and other predictive indicators to identify at-risk students and coordinate timely interventions. Collaborates with faculty, advisors, and student services partners to resolve barriers to success, improve term-to-term retention, increase registration yield, and support achievement of campus enrollment and completion goals. Maintains accurate case documentation, tracks intervention outcomes, and evaluates the effectiveness of retention strategies through data-informed decision making and continuous improvement practices. Student Support, Collaboration & Customer Service Provides student support through resource referral, data management, and collaborative services that promote student persistence. Utilizes student information systems and retention technologies to document interactions, track outcomes, maintain records, and support assessment and reporting activities. Collaborates with faculty, Academic Advising, Financial Aid, Career Services, Counseling Services, Accessibility Services, Tutoring, and community partners to connect students with resources and remove barriers to success. Participates in student success initiatives, campus committees, and cross-functional teams. Provides professional customer service to students, faculty, staff, administrators, and community members by responding to inquiries, providing information, resolving concerns, and facilitating referrals. Maintains confidential records and assists with data analysis, reporting, and performance measurement to support campus operations and planning. Handles testing center duties as needed. Program & Engagement Support Assists in implementing retention-focused programs, workshops, student success initiatives, orientation activities, and engagement opportunities that foster connection to the College. Supports commuter and adult learner engagement efforts. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Schedule: Hours may include working outside of a normal workweek schedule with non-traditional work hours such as 11 am-7 pm/12 pm-8 pm. MINIMUM EDUCATION AND EXPERIENCE REQUIRED High School Diploma or GED Two (2) years of experience in one or more of the following: Academic Advising, Student Success, Retention Programs, Case Management, Student Affairs, Community College Student Services. Experience working with Community college students, Adult learners, First-generation students, Rural and commuter student populations. State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s). An appropriate combination of education, training, coursework, and experience may qualify a candidate. CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. Full Time/Part Time: Full time Union (If Applicable): Scheduled Hours: 40 Additional Information In order to ensure your application is complete, you must complete the following: Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor, Annually Contracted Faculty, and Adjunct), you will need to upload an unofficial copy of your transcript when completing your aplication. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. If you are a current employee of Columbus State Community College, please log in to Workday to use the internal application process. Thank you for your interest in positions at Columbus State Community College. Once you have applied, the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status. There has never been a better time to join Columbus State. A laser focus on student success and a partnership mindset have established Columbus State as a key talent provider in a thriving regional economy, and a premier community college that is changing the nation’s education and workforce landscapes. Columbus State is one of the largest community colleges in Ohio and in the nation, serving more than 41,000 students annually. Since we opened in 1963, we have served students and employees from all backgrounds. Columbus State offers more than 200 programs leading to a variety of associate degrees, certificates, and BSN program. In addition, Columbus State has more than 3,000 dedicated employees with decades of service who work alongside new talent to share knowledge and experience. The college is fully accredited by the Higher Learning Commission. Check out our Fast Facts to learn more. For more information on the Columbus State's community impact, please check out our Community page. Columbus State’s mission is to educate and inspire, providing our students with the opportunity to achieve their goals. Our vision is that the college is Central Ohio’s front door to higher education and a leader in advancing our region’s prosperity. Columbus State Community College is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits or privileges of employment, please contact our ADA Office at ADAEmployee@cscc.edu. For additional information on accommodations please click here. Columbus State Community College strives to foster an environment where everyone is welcomed into our learning and working community. We celebrate the humanity of every individual and value inclusive learning and working environments for all. We commit to removing barriers and expanding access for all of our people while respecting their unique lived experiences. Ultimately, we center our growing community and our students’ success in all of our work. STATEMENTS IN ACCORDANCE WITH OHIO REVISED CODE SECTION 3345.0216 Columbus State educates students by means of free, open, and rigorous intellectual inquiry to seek the truth. Our duty is to equip students with the opportunity to develop the intellectual skills they need to reach their own, informed conclusions. Columbus State does not require, favor, disfavor, or prohibit speech or lawful assembly. Columbus State seeks to create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth, and tolerates the differences in opinion that naturally occur in a public higher education community. Columbus State’s duty is to treat all faculty, staff, and students as individuals, to hold them to equal standards, and to provide them equality of opportunity, with regard to those individuals' race, ethnicity, religion, sex, sexual orientation, gender identity, or gender expression. Final candidates are subject to successful completion of a background check and/or MVR check as well as a 10-panel drug screen required during the pre-employment process (required for most positions). Columbus State wants to ensure that candidates are well-equipped for their interviews. We understand that you are interviewing "us" just as much as we are interviewing you. Please let your Talent Acquisition Partner know if there if you have any questions about benefits, retirement, all-things Columbus State, or anything else regarding our process.

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