You would be the calm, welcoming face that keeps PAW running smoothly. You'll handle the front line—greeting caregivers, managing calls, walk-ins, triage, scheduling, processing payments, and supporting every department—so the clinical team can focus on patients.
First Impressions & Caregiver Advocacy: Warmly welcome patients and caregivers, route calls, assist in running triage with precision.
Seamless Transactions & Financials: Handle invoice finalizations, process payments, and perform smooth end-of-day cash drawer reconciliations using our practice management software.
Lobby & Inventory Operations: Keep the lobby clean, inviting, and safe; assist with inventory tracking and loss prevention to help keep hospital operations running lean and efficient.
Digital & Administrative Support: Keep records clean and up to date by managing incoming emails, digital attachments, faxing, and document scanning.
We don't believe in top-down silos. At PAW, you are an active contributor to how we work:
Real Team Voice: Participate in regular Collaborative Meetings across our teams. Your frontline feedback directly shapes our guidelines, workflow efficiency, and hospital policies. Regular department and clinic-wide check-ins to keep everyone connected, informed, and supported.
Structured Growth: Follow our Core Training which is a three-block initiative that breaks role responsibilities into must-have, will-need, and might-see assets to build shared ownership and steady, measurable growth from day one.
Has the ability to solicit, process, and integrate input from team members and administrators
Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue.
Contributes to a positive work environment by treating others with fairness and respect
Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA
Preferred 1Y+ Experience in Customer Service
We offer our staff:
- Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
- Paid Vacation and Sick Time
- Paid Bereavement Program
- Paid Parental Leave Program
- Personal Pet Discounts
- Pet Insurance Discounts
- Uniform Allowance
- Gym Membership
- Referral Bonus Program for most positions
- Employee Assistance Program
*Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/