As a Product Deployment Specialist, your role consists of supporting clinic staff in the optimal use of our web-based electronic medical record (EMR), while ensuring a successful implementation adapted to the reality of each clinic. Your contribution to the deployment team will have a direct and significant impact on improving clinical processes. You will be joining a multidisciplinary team whose mandate is to welcome new clients and guide them in the adoption of our care management solutions.
Main Responsibilities
- Be an integral part of the onboarding team by helping to define the needs of new customers.
- Plan and prepare the technological park required for the deployment of MEDFAR’s products.
- Implementation of functional interfaces required for the deployment of our products.
- Develop IT clinical processes related to the deployment ensuring optimal use of our EMR product.
- Participate in remote and on-site project deployments depending on size or complexity using tailored tools.
- Prepare and conduct advanced training adapted to the clerical and medical staff of clinics.
- Organize Q&A sessions for clients at clinics.
- Design presentations and write project reports.
- Support clients throughout the process.
- Apply corrective and preventive interventions while targeting the improvement of clinical processes.
Contribute to our team with your strengths:
- Post-secondary studies in the field of health, education, health software, and project management. any other relevant field or equivalent experience.
- 2 to 3 years of relevant experience in project management and software deployment.
- Strong sense of organization and structure of a work plan.
- Excellent customer service and thoroughness.
- Ability to establish fruitful interpersonal relationships and recognize complex emotions coming from others.
- Excellent communication in French & English, both orally and in writing.
Working conditions:
- Location: Ottawa and surrounding areas
- Employment Type: Permanent, full-time (40 hours per week)
- Work Model: Remote
- Languages: Bilingual (French and English), both written and spoken, is required
- Travel: Regular travel required; frequency may vary by week
- Requirements: Valid Class 5 driver’s license and access to a vehicle
- Availability: Flexibility in schedule and ability to travel throughout Ontario
What’s in it for you?
By joining MEDFAR, you will be part of a purpose-driven organization whose product is disrupting and digitizing health care, making doctors’ and healthcare workers’ lives easier, while enabling better patient health outcomes. Becoming a MEDFARian also means having the opportunity to be part of an innovative community and working in a dynamic environment where your work will have a meaningful and tangible effect not only on your team and the business but most importantly on the healthcare industry.
- Remote work and flexibility (supporting work-life balance)
- RRSP contribution
- Healthcare insurance from day one
- Paid time off: 3 weeks + 1 additional week between Christmas and New Year
- Annual training allowance ($1,500) to support your professional development
- An onboarding program to help you get familiar with our environment and the digital healthcare field
- All IT equipment is provided, with additional gear if needed
- Internal growth opportunities (promotions, internal mobility)
- Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being
- A company culture focused on transparency, collaboration, and innovation
Join a dynamic and innovative environment where your work has a real and wide-reaching impact, helping to modernize healthcare in Canada and internationally.