Forming Our Future together FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America. Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter. Job Description: Perform installation, setup, and qualification of probe cards. Provide on-site troubleshooting and corrective actions for repair. Support preventive maintenance to ensure stable product performance. Assist in failure analysis and root cause identification in collaboration with internal engineering teams. Support New Product Introduction activities and initial customer ramp. Document service activities and customer issues in a timely manner through internal systems(Salesforce). Requirements Customer Support Experience preferable 3~10 years of Probe Card work experience preferable MS Office user English skill (required reading and writing) preferable Skills: Customer Service, English Communications, English Writing, Field Services, Probe Cards, Product Installation, Repair Services Education & Experience: Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience | Required Our Mission We enable our customers to revolutionize semiconductors with advanced packaging bringing tomorrow's electronics to life. Our Values Our values were collaboratively created to reflect the essence of who we are as a company and as a team of people. The values are created for us, by us. Our people designed the FORM acronym and imagery as a constant reminder to live these values daily. Together, we embrace these guiding principles, fostering a positive and united environment for all. Focus on the Customer Ownership & Accountability Respectfully & Effectively Communicate Motivate & Develop People Learn more by visiting HERE.

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