This role is based onsite for daily in-person work. At Red Wing, regardless of working in roles that are fully remote, onsite, or hybrid, what matters most is working together, staying connected, and putting care into everything we do.
GENERAL PURPOSE OF JOB:
The Shoe Returns Specialist oversees the inspection and processing of returned footwear. This role is responsible for assessing defective products, determining appropriate credits, handling non-conforming materials, and ensuring smooth return operations. The ideal candidate will have strong leadership skills, a commitment to quality, and the ability to work efficiently in a fast-paced environment.
ESSENTIAL DUTIES:
- Inspect Defective Products: Assess returned shoes for defects, determine credit amounts based on department guidelines, and process non-conforming materials.
- Process Returns: Inspect new shoe returns and issue appropriate credits.
- Product Handling: Perform touch-ups, cleaning, and re-boxing of returned shoes.
- Logistics Support: Unload UPS and mail shipments related to returns.
- Recycling & Disposal: Crush and bale cardboard for recycling and disposal.
- Customer Communication: Prepare and type "No Credit" letters for returns that do not qualify for credit.
- Issue Identification: Identify potential quality issues and communicate them to the Quality Department.
- Software Utilization: Maintain knowledge and use of company electronic communication systems.
- Compliance & Standards: Uphold company values and maintains quality service by following and enforcing system standards.
- Other Duties: Perform additional tasks by management.
PHYSICAL REQUIREMENTS:
- Standing, sitting, climbing, balancing, kneeling, crouching.
- Occasional lifting up to 30 pounds at shoulder level.
- Visual Inspection
REQUIRED EDUCATION AND EXPERIENCE
- High School Diploma or GED
- 2-4 years of related experience
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Customer service-oriented mindset with problem-solving abilities.
- Strong oral and written communication skills.
- Excellent interpersonal skills and ability to foster a team-oriented work environment.
- Proficiency in Microsoft Word, Excel, Internet, and email applications.
- Ability to multitask and manage priorities effectively.
- Prior experience in returns, quality inspection, or logistics is a plus.
Red Wing Shoes is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.
Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
All offers of employment are contingent on satisfactory results of a background check.
Red Wing Shoe Company, Inc. is a drug-free workplace.
Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)