Job Duties and Responsibilities:
• Actively participate as an integral and valued member of the Patient Care Team.
• Prepare for the patient visit in advance, to ensure that all labs, diagnostics, etc. are ready and available for the visit.
Checks CHDP charts to make sure patient is due for WCC.
• Prepare exam rooms before and after each patient in accordance with AVH policy and OSHA guidelines, including
restocking of exam rooms and operatories.
• Welcome patients as they arrive at the health center and immediately bring them back to the exam room.
• Perform administrative responsibilities as needed, including verification and entry of patient insurance coverage and
existing demographic information into the electronic health record.
• Assist with clinical data measure and entry into the electronic health record.
• Assists patients in understanding the health benefits of screening and prevention.
• Assist in discharging the patient at the completion of the office visit including going over the printed office visit
summary; aid in the completion of medication, laboratory, and radiology orders; provide patient education information
ordered by the provider; answer any final logistical questions the patient may have; and assist in follow-up appointment
scheduling.
• Actively manage the flow and experience of the patients during the office visit.
• Work collaboratively with the Care Team to complete needed patient care items.
• Work with Care Team to actively manage the patient schedule to optimize efficiency, patient experience, and meet the
needs of the patient.
• Assist in the coordination of Transfer of Trust between Care Team, Behavioral Health Staff, or other support services
during the office visit. Actively seek out opportunities to assist other team members in collaboratively meeting the
needs of the patient and Care Team.
• Assist medical providers with exams and procedures as requested (i.e. colposcopies, biopsies, vasectomies, pelvics,
circumcisions, casting, etc.).
• Perform in-house lab tests (HCT, rapid strep, urine dips/spins, Hgb A1C, serum glucose, urine pregnancy, etc.) See that
correct billing information is sent out with specimens for off-site lab tests and maintains log of all specimens.
• Perform vision and hearing tests, EKG’s, ABT’s, ear irrigation, immunizations, dressing applications and other activities as
requested.
• Run population data queries to determine which patients would benefit from recommended health screening,
preventative services and established chronic disease tracking interventions.
• Clean, sterilize and maintain equipment and instruments as needed.
• Participate in patient engagement activities and coaching around patient self-management and goal setting.
• Participate in activities related to addressing the social determinates of a patient’s health.
• Assist in the adoption and implementation of new technologies and activities that improve patient care and clinic
efficiencies.
• Actively participate in quality improvement projects and reporting.
• May be requested to assist with medical translation and interpreting.
• Lab Technician duties, including:
o Performing blood draws.
o Complete and enter patient and payer information to send out with labs.
o Ready all specimens for pick up.
o Maintain schedule of all blood draws daily.
o Follow up/ communicate with third-party vendors regarding billing questions/discrepancies.
o Ensure accurate coding of all lab work ordered.
o Calculate patient charges.
o Maintain all lab equipment.
o Monthly autoclave check and record in logbook.
o Check instruments weekly and re-autoclave as necessary
o Daily autoclaving.
o Submit all requested information to third-party vendors daily for accurate lab work.
o Fax lab results if ordered by Specialist outside of Alexander Valley Healthcare.
o Update all lab requisition files on a monthly basis.
o Keep PAP trays stocked and ready for use.
o Maintain monthly inventory of lab-related supplies and order as needed.
o Check in and put away all incoming orders from outside vendors.
o Maintain Lab/DI tracker up to date and send letters to patients per protocol
• Other duties as assigned.
Personal/Relationships/Behavior:
· Displays cheerful demeanor and makes positive comments when on duty.
· Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
· Displays courteous and professional behavior in all interactions with the public.
· Works cooperatively with other staff members.
· Displays flexibility in accepting, changing, or carrying out assignments.
· Adheres to dress code expectations, including fragrance-free requirements.
· Displays sensitivity in a multicultural environment.
· Maintain patient and organizational confidentiality.
Requirements
Education/Licensing/Training:
· High School Diploma or Equivalent.
· Completion of CA based M.A. training program with diploma is required prior to hire.
· CA Phlebotomy Certification strongly preferred.
· Current CPR certificate.
Knowledge, Skills and Experience:
· Ability to read, write, and communicate in the English language.
· Experience in an outpatient setting or working with a health clinic desirable.
· Demonstrated commitment and skills to provide age appropriate care to a diverse population.
· Ability to work well with a multidisciplinary team.
· Ability to problem solve and be self-motivated with acute attention to detail.
· Commitment to excellence and high standards.
· Must comply with all federal, state and local laws and regulations, and AVH policies.
· Must have excellent written and oral skills, as well as strong organizational and analytical skills.
· Must have ability to manage priorities and workflow.
· Required to have versatility, flexibility and a willingness to work within constantly changing priorities with enthusiasm
and positive attitude.
· Strong interpersonal skills and have the ability to understand and follow written/verbal instructions.
· Required to have the ability to deal effectively with a diversity of individuals at all organizational levels
· Demonstrate a positive customer service, patient centered approach at all times.
Physical Demands:
The physical demands and fine motor skills described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Sitting
· Walking
· Standing
· Twisting (trunk and neck)
· Bending (waist)
· Flexing/extending (neck)
· Gripping/grasping
· Fine manipulation/pinching
· Reaching below and above shoulder level
· Kneeling
· Squatting
· Cart/exam table mobilization (scooting/rolling)
· Lift up to 25 pounds
· Push/pull up to 50 pounds
· Carry up to 10 pounds
· Vision (close, distance, color, peripheral and depth perception)
· Hear: average hearing ability
· Use of hands to finger, handle, or feel
Benefits
- Medical, Dental and Vision Insurance
- 401(k) with matching
- Generous Paid Time Off, Personal Day, and Holiday packages
- Flexible Spending Account Plan
- Employee Assistance Program
- Life/ADD insurance policy
- Long Term Disability Insurance