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POSITION SUMMARY: This is a key position within the Boston Emergency Services Team (BEST) Program, responsible for providing telephone screening and intake functions. Provide telephone triage for individuals experiencing psychiatric crisis; assists with stabilization, crisis intervention, and refers to the appropriate sources. Position: Call Center Clinician--Boston Emergency Services Team Department: Psychiatry Schedule: Part Time, 20 Hours JOB REQUIREMENTS EDUCATION: Master's Degree in social work, psychology, education, counseling, or related field. CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: LCSW, LICSW or LMHC license preferred. EXPERIENCE: Previous field experience working in emergency psychiatry-related clinical activities preferred. KNOWLEDGE AND SKILLS: Requires knowledge of referral process and community resources and agencies relative to health, protective services, crisis intervention, disability, etc. Excellent listening skills, ability to diagnose problems, resolve conflict, and develop practical solutions, even when sources are scarce. Ability to make alternative plans as needed. Advanced interpersonal skills necessary to interact effectively with various healthcare professionals and to instill confidence and to advocate for patients and their family. Excellent English language skills to summarize and communicate orally and in writing, moderately complex information in varied formats to internal and external customers. Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations. Bicultural/Bilingual competency a plus. Proficiency with standard software programs used in healthcare (such as MS Word, Outlook), patient registration systems, electronic medical record and web browsers. Compensation Range: $31.36- $39.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips Details Details Details
Bmc
Boston, United States of America
Call Center Clinician--Boston Emergency Services Team, 20hrs.
PART TIME$31–39/YR
more at Bmc.
24 Oct, 2026
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